Victoria Mullins
Lakeland,Fl
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level CNA position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Specialist
Spectrum/ Charter Communications
11.2018 - 02.2024
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Drafted, finalized and submitted paperwork to complete sales.
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
- Delivered engaging sales presentations, effectively communicating the value of products and services to prospective clients.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients'' needs.
- Stayed current on industry trends by attending workshops, seminars, reading trade publications; applying newly acquired knowledge into daily activities.
Assistant Manager
PetSupermarket
09.2017 - 11.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Key holder/Team Lead
PetSupermarket
06.2016 - 09.2017
- Overseeing the success of a team of 16 employees, employee education about job and higher duties, training individuals to move up the company ladder, banking deposits, and change orders
- I was in charge of supply ordering, animal care, and product rotation
- As a Sales Specialist, I specialize in making sure every customer has both what they need and want by the time they leave the store
- I also build reputable rapport with customers to broaden my sales channels.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Streamlined opening and closing procedures as integral member of store staff.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Education
Florida Technical College
Lakeland, FLSkills
- Sales
- Team Building
- Medical Coding
- Problem solving
- Customer Deescalation
- Medical Terminology
- CPC certified through AAPC
- CCS certified through NCCT
Leadership Experience
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.I also help in training new employees and managers to positions above me so that they too can have the most successful foundation to grow their own career.
Communication Skills
I helped to lay a bit of foundation in the store. As the Employee at Spectrum with the most tenure I take on most Of the back of house duties and help build my coworkers up for a successful career.
Roles And Responsibilities
Overseeing the success of a team of 16 employees, employee education about job and higher duties, training individuals to move up the company ladder, banking deposits, and change orders. I was in charge of supply ordering, animal care, and product rotation. As a Sales Specialist, I specialize in making sure every customer has both what they need and want by the time they leave the store. I also build reputable rapport with customers to broaden my sales channels.
References
- Kevin Verbanas, Store Manager at Spectrum, 813-838-8765
- Landon Covic, Coworker at Spectrum, 740-616-3093
- Melania Gonzalez, Coworker at Spectrum, 407-726-4049
Certification
- CNA - Certified Nurse Assistant
Timeline
Sales Specialist
Spectrum/ Charter Communications
11.2018 - 02.2024
Assistant Manager
PetSupermarket
09.2017 - 11.2018
Key holder/Team Lead
PetSupermarket
06.2016 - 09.2017
Florida Technical College
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