Victoria Munoz
San Antonio,TX
Summary
Motivated Customer Service Representative delivering over 10 years of experience. Resourceful understanding of leadership and multi-tasking. Prepared to offer expertise to dynamic, fast-paced position with opportunity to make lasting impacts on company success.
Overview
10
10
years of professional experience
Work History
Accounts Payable Technician
Northside Independent School District
San Antonio, TX
03.2023 - Current
- Reviewed invoices for accuracy and completeness prior to processing payments.
- Processed incoming payments in accordance with company policy.
- Resolved discrepancies between purchase orders and invoices.
- Developed strong relationships with vendors through excellent customer service skills.
- Reconciled monthly statements and transactions to keep records accurate and current.
Attendance Secretary
Northside Independent School District
San Antonio, TX
08.2021 - 03.2023
- Processed enrollments, withdrawals, transfers and grade changes.
- Maintained student records, ensuring accuracy and confidentiality.
- Compiled data for monthly reports on enrollment numbers, absences and tardinesses.
- Supported front desk reception duties by providing information to callers or visitors.
- Assisted with scheduling meetings between administrators, counselors, teachers, and parents and guardians as necessary to discuss a student's attendance issues.
Front Office Clerk
Northside Independent School District
San Antonio, TX
04.2021 - 07.2021
- Greeted visitors to the school and directed them appropriately.
- Answered incoming calls and transferred them to the correct department or personnel.
- Provided support to teachers with administrative tasks such as copying materials, ordering supplies and completing paperwork.
- Monitored visitor sign-in logbook and issued visitor badges.
Second Assistant Manager
Jos. A. Bank Clothiers
San Antonio, TX
05.2020 - 04.2021
- Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Welcomed customers, offered assistance and answered questions by providing rates and reviewing policies for both sales and rental business.
Operations Manager
Jos. A. Bank Clothiers
San Antonio, TX
07.2018 - 05.2020
- Assessed upcoming projects to forecast projected resource requirements.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
- Documented conversations with customers to track requests, problems and solutions.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Customer Service Associate
Jos A bank Clothiers
San Antonio, TX
03.2014 - 06.2018
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Education
BBA - Business Management
The University Of Texas At San Antonio
San Antonio, TX12.2022
Associate of Applied Science - Business Administration
San Antonio College
San Antonio, TX07.2020
High School Diploma -
James Madison High School
San Antonio, TX05.2014
Skills
- Sales and marketing
- Product and service knowledge
- Retail operations management
- Customer communications
- Bookkeeping
- Analytical and Critical Thinking
Timeline
Accounts Payable Technician
Northside Independent School District
03.2023 - Current
Attendance Secretary
Northside Independent School District
08.2021 - 03.2023
Front Office Clerk
Northside Independent School District
04.2021 - 07.2021
Second Assistant Manager
Jos. A. Bank Clothiers
05.2020 - 04.2021
Operations Manager
Jos. A. Bank Clothiers
07.2018 - 05.2020
Customer Service Associate
Jos A bank Clothiers
03.2014 - 06.2018
BBA - Business Management
The University Of Texas At San Antonio
Associate of Applied Science - Business Administration
San Antonio College
High School Diploma -
James Madison High School
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