Victoria Munoz
San Antonio,TX
Summary
Motivated Customer Service Representative delivering over 10 years of experience. Resourceful understanding of leadership and multi-tasking. Prepared to offer expertise to dynamic, fast-paced position with opportunity to make lasting impacts on company success.
Overview
10
10
years of professional experience
Work History
Accounts Payable Technician
Northside Independent School District
San Antonio , TX
2023.03 - Current
- Reviewed invoices for accuracy and completeness prior to processing payments.
- Processed incoming payments in accordance with company policy.
- Resolved discrepancies between purchase orders and invoices.
- Developed strong relationships with vendors through excellent customer service skills.
- Reconciled monthly statements and transactions to keep records accurate and current.
Attendance Secretary
Northside Independent School District
San Antonio , TX
2021.08 - 2023.03
- Processed enrollments, withdrawals, transfers and grade changes.
- Maintained student records, ensuring accuracy and confidentiality.
- Compiled data for monthly reports on enrollment numbers, absences and tardinesses.
- Supported front desk reception duties by providing information to callers or visitors.
- Assisted with scheduling meetings between administrators, counselors, teachers, and parents and guardians as necessary to discuss a student's attendance issues.
Front Office Clerk
Northside Independent School District
San Antonio , TX
2021.04 - 2021.07
- Greeted visitors to the school and directed them appropriately.
- Answered incoming calls and transferred them to the correct department or personnel.
- Provided support to teachers with administrative tasks such as copying materials, ordering supplies and completing paperwork.
- Monitored visitor sign-in logbook and issued visitor badges.
Second Assistant Manager
Jos. A. Bank Clothiers
San Antonio , TX
2020.05 - 2021.04
- Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Welcomed customers, offered assistance and answered questions by providing rates and reviewing policies for both sales and rental business.
Operations Manager
Jos. A. Bank Clothiers
San Antonio , TX
2018.07 - 2020.05
- Assessed upcoming projects to forecast projected resource requirements.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
- Documented conversations with customers to track requests, problems and solutions.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Customer Service Associate
Jos A bank Clothiers
San Antonio , TX
2014.03 - 2018.06
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Education
BBA - Business Management
The University Of Texas At San Antonio
San Antonio, TX12.2022
Associate of Applied Science - Business Administration
San Antonio College
San Antonio, TX07.2020
High School Diploma -
James Madison High School
San Antonio, TX05.2014
Skills
- Sales and marketing
- Product and service knowledge
- Retail operations management
- Customer communications
- Bookkeeping
- Analytical and Critical Thinking
Timeline
Accounts Payable Technician
Northside Independent School District
2023.03 - Current
Attendance Secretary
Northside Independent School District
2021.08 - 2023.03
Front Office Clerk
Northside Independent School District
2021.04 - 2021.07
Second Assistant Manager
Jos. A. Bank Clothiers
2020.05 - 2021.04
Operations Manager
Jos. A. Bank Clothiers
2018.07 - 2020.05
Customer Service Associate
Jos A bank Clothiers
2014.03 - 2018.06
BBA - Business Management
The University Of Texas At San Antonio
Associate of Applied Science - Business Administration
San Antonio College
High School Diploma -
James Madison High School
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