Victoria Naborne
Santa Ana,CA
Summary
Versatile hospitality professional with 8 year background as Night Auditor. Knowledgeable about room ratings, account balancing and report generation. Thrives in high-volume environments using multi-tasking and time management strengths.
Overview
13
13
years of professional experience
Work History
Front Desk Manager
Comfort Inn & Suites
07.2019 - 09.2023
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Resolved guest complaints by addressing issues with rooms promptly.
- Prepared weekly employee work schedules to meet operational needs.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Kept accounts in balance and ran daily reports to verify totals.
Night Auditor
Econo Lodge Hotel
01.2011 - 05.2019
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Generated and printed daily financial reports to track hotel performance.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed and maintained positive relationships with guests for satisfaction.
Salon Manager/Marketing Director
KEMPT Men's Hair
10.2023 - 04.2024
- Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Streamlined appointment scheduling process with an easy-to-use software system, resulting in reduced wait times for clients.
- Developed successful marketing initiatives to attract new clients and retain existing ones through social media campaigns and promotional offers.
- Collaborated with stylists to ensure high-quality services were provided consistently across all appointments.
Education
Bachelor of Arts - Business Administration And Management
University of Phoenix
Tempe, AZ08.2007
High School Diploma -
Schurr High School
Montebello, CA06.2000
Skills
- Room Assignments
- Compliance Requirements
- Guest Amenities
- Payment Oversight
- Revenue Monitoring
- Time Management
- Checking Guests In and Out
- Reservation Processing
- Room Inventory
- Resolving Issues
- Nightly Audits
- Greet Guests
Timeline
Salon Manager/Marketing Director
KEMPT Men's Hair
10.2023 - 04.2024
Front Desk Manager
Comfort Inn & Suites
07.2019 - 09.2023
Night Auditor
Econo Lodge Hotel
01.2011 - 05.2019
Bachelor of Arts - Business Administration And Management
University of Phoenix
High School Diploma -
Schurr High School
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