Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Nathan

Seneca,SC

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments.

Overview

9
9
years of professional experience

Work History

Small Business Outbound Call Center Sales Rep

Charter Communications, Spectrum
03.2023 - Current
  • Educated customers on offerings and upsold products and services to increase revenue.
  • Met established attendance expectations and team revenue goals to achieve company objectives.
  • Discovered qualified prospects within target markets to drive new sales opportunities.
  • Contributed to a positive work environment by actively participating in team meetings and supporting colleagues when needed.
  • Exceeded daily outbound call quotas while maintaining high levels of customer satisfaction and engagement.
  • Maintained strong relationships with customers, leading to increased repeat business.
  • Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
  • Conducted 130 outbound phone calls daily to reach potential clients and market Small Business Internet, Voice, TV, and Mobile products and services.

Independent Travel Agent

Self-employeed
06.2022 - Current
  • Created detailed travel reports for clients outlining their trip itinerary, accommodations, transportation arrangements, and activities.
  • Developed targeted marketing campaigns for attracting new clientele and expanding market reach.
  • Conducted thorough research on destinations, accommodations, and attractions to provide well-informed advice to clients.
  • Supported clients during their trips by being available 24/7 for any questions or concerns they may have encountered along the way.
  • Managed customer inquiries via phone calls, emails, or walk-ins efficiently while maintaining professionalism throughout each interaction.
  • Increased repeat business by building strong relationships with clients through excellent customer service.
  • Maintained accurate records of client bookings to ensure proper billing and commission tracking.
  • Leveraged social media platforms effectively to promote travel packages and share useful travel tips with a wider audience.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.

Inbound Call Center Representative

Procomm Communications
12.2022 - 03.2023
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Demonstrated strong problem-solving skills by resolving customer issues during first call.
  • Followed standard operating procedures when handling customer problems and complaints.
  • Recorded customer interactions, inquiries and comments in customer service database for traceability.
  • Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
  • Enhanced communication skills through active listening, empathy, and clear verbal responses during customer interactions.
  • Delivered outstanding results under high-pressure situations by maintaining composure during difficult calls or high-volume periods.

Material Handler

Schneider Electric
09.2017 - 11.2022
  • Coordinated incoming and outgoing shipments and placement of materials to meet scheduling requirements.
  • Logged unit quantities and entered data into inventory database.
  • Operated lift equipment to safely move stock in and out of high bay areas and around premises.
  • Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
  • Collaborated with other movers when loading large equipment to prevent potential accidents.
  • Tagged and wrote identifying information on containers, boxes and cargo.
  • Counted number of boxes or units in loading docks to confirm proper completion of work orders.
  • Reviewed work orders before starting work to determine necessary materials and meet deadlines.
  • Worked with internal departments to locate missing packages and remedy incorrect deliveries.
  • Observed inventory allocation to maintain material needs and production deadlines.
  • Organized warehouse inventory according to warehouse plan.
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.

Customer Service Associate

Lowes Home Improvment
03.2017 - 09.2017
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Consulted with customers regarding needs and addressed concerns.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Informed customers about special promotions and provided detailed information for various products.

Seasonal Remote Customer Service Representative

Teletech
09.2014 - 01.2015
  • Consulted with customers to resolve service and billing issues.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Set up and activated customer accounts.
  • Updated account information to maintain customer records.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Some College (No Degree) - Allied Health Science

South University
Savannah, GA

Some College (No Degree) -

Ashworth College
Norcross, GA

High School Diploma -

West-Oak High School
Westminster, SC
06.2000

Skills

  • Understanding Customer Needs
  • Data Entry
  • Customer Data Confidentiality
  • Credit Card Payment Processing
  • Efficient and Detail-Oriented
  • Teamwork and Collaboration
  • Positive Attitude
  • Customer Service
  • Fast Learner
  • Warehouse Operations
  • High Volume Environments
  • Consultative Sales Approach
  • Client Relations Skills
  • Auto Dialers

Timeline

Small Business Outbound Call Center Sales Rep

Charter Communications, Spectrum
03.2023 - Current

Inbound Call Center Representative

Procomm Communications
12.2022 - 03.2023

Independent Travel Agent

Self-employeed
06.2022 - Current

Material Handler

Schneider Electric
09.2017 - 11.2022

Customer Service Associate

Lowes Home Improvment
03.2017 - 09.2017

Seasonal Remote Customer Service Representative

Teletech
09.2014 - 01.2015

Some College (No Degree) - Allied Health Science

South University

Some College (No Degree) -

Ashworth College

High School Diploma -

West-Oak High School

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Victoria Nathan