VICTORIA NAVARRO
Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Loan Consultant/Customer Service Representative
Newrez
06.2024 - Current
- Demonstrate positivity, courtesy, and helpfulness when dealing with every homeowner.
- Use a blend of manual and automated calling strategies to locate past due homeowners, contact them, identify their issues, and set up customized payment strategies that cure their delinquencies.
- Develop workable payment solutions that satisfy both our clients/investors and our company.
- Handling inbound Customer Service calls, assisting with an assortment of questions from website assistance, escrow to processing payoffs.
- Process homeowners’ mortgage payments.
- Offer and refer eligible homeowners for refinancing opportunities to the Originations department
- Achieve company performance goals.
- Take part in continuous training in company policies/procedures and industry regulations.
- Performs related duties as assigned by supervisor.
CSR
Continuum / CVS Pharmacy
10.2023 - 12.2023
- Provided customer service support to customers over the phone and by email
- Analyzed customer feedback to identify potential recall issues, reported findings to upper management, and developed corrective action plans
- Assessed recalled products for safety hazards and tracked them in database for future reference
- Verified insurance information, collected payments, and scheduled appointments
- Updated patient profiles by entering new prescriptions and renewals into computer system
- Maintained records of all prescriptions filled or refilled as required by law
Account Manager
Mid Atlantic Finance
02.2019 - 07.2022
- Built and managed strong relationships with key accounts to enhance customer satisfaction
- Created comprehensive reports on account performance and presented them to senior management
- Resolved customer complaints in a timely manner
- Managed multiple accounts simultaneously while meeting deadlines
- Drafted proposals outlining services, costs, and benefits for prospective customers
- Prepared monthly financial statements for each account
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals
- Provided technical support to customers when needed
- Acted as main point of contact in matters relating to client concerns and needs
Education
High School -
Klein Forest High School
Houston, TX07.2018
Skills
- Active Listener
- Complaint Resolution
- Time Management
- Workplace Safety
- Data Entry and 10 Key
- Written and Verbal Communication
- Payment Processing
- Call Center Operations
- Customer Satisfaction
- Cash Handling
Timeline
Loan Consultant/Customer Service Representative
Newrez
06.2024 - Current
CSR
Continuum / CVS Pharmacy
10.2023 - 12.2023
Account Manager
Mid Atlantic Finance
02.2019 - 07.2022
High School -
Klein Forest High School
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