Hi, I’m
Victoria Nelson
Spartanburg,South Carolina
Summary
Dedicated to providing memorable experiences to build loyal customer base. Consistently helps new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business.
Overview
1
year of professional experience
Work History
Joy Crab
Server
11.2023 - Current
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Clutch Coffee Bar
Traveling Trainer, Shift Lead, and Barista
05.2023 - Current
Job overview
- Mentored new hires, resulting in stronger staff development and increased productivity. Implemented diverse instructional methods, optimizing trainee engagement.
- Completed store opening and closing procedures and balanced tills.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Starbucks
Barista
06.2022 - 07.2023
Job overview
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Education
Spartanburg Methodist CollegeSpartanburg, SC
BBA from Marketing
04.2027
University Overview
- Pioneer Promise Scholarship Recipient
- SC LIFE Scholarship Recipient
- Elected to Freshman Senator for SGA in 2023
Northwestern High SchoolRock Hill, SC
High School Diploma
05.2023
University Overview
- Honor Roll
- 4.6 GPA
- Ranked in Top 20% of class
Skills
- Employee Performance Management
- Leadership Experience
- Complaint Handling
- Sales Expertise
- Opening and Closing Duties
- Cash Handling
Timeline
Server
Joy Crab
11.2023 - Current
Traveling Trainer, Shift Lead, and Barista
Clutch Coffee Bar
05.2023 - Current
Barista
Starbucks
06.2022 - 07.2023
Spartanburg Methodist College
BBA from Marketing
Northwestern High School
High School Diploma
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