Victoria Nersesyan
Auburn,WA
Summary
Client service manager specializing in personal lines property and casualty insurance with proven policy drafting skills and trend analysis expertise. Demonstrated ability to enhance client retention and satisfaction through strategic initiatives. Proficient in Epic and Salesforce systems, contributing to operational efficiency. Successfully navigated through changes during a merger, maintaining service quality and client trust.
Overview
3
3
years of professional experience
Work History
Client Service Manager
Arthur J. Gallagher
Naples, Florida
08.2023 - Current
Cultivated strong client relationships, increasing satisfaction and retention rates.
- Collaborated across departments to efficiently resolve client issues, improving response times.
- Guided clients in understanding policy details and coverage options, ensuring informed decision-making.
- Drafted tailored proposals addressing customer needs and requests.
- Utilized Epic Applied System and Salesforce for effective client management.
- Maintained knowledge of industry trends and competitor offerings for strategic insights.
- Specialized in personal lines property and casualty insurance solutions.
Education
Associate of Arts -
Pierce College
Puyallup, WA01-2021
Skills
- Client relationship management
- Account management
- Personal lines expertise
- Policy drafting
- Salesforce proficiency
- Epic systems proficiency
- Industry trend analysis
- Adaptability and flexibility
- Fluency in Russian
Timeline
Client Service Manager
Arthur J. Gallagher
08.2023 - Current
Associate of Arts -
Pierce College