Victoria Nichols
Charlotte
Summary
Dynamic professional with extensive experience at TTEC, excelling in customer support and banking services. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Proficient in banking software and adept at promoting financial products, ensuring compliance with data privacy regulations while fostering strong client relationships. Highly knowledgeable Bank Specialist with solid background in banking services and financial management. Comprehensive understanding of both retail and commercial banking procedures, along with customer service skills to effectively handle client queries and concerns. Proven track record in risk assessment, problem solving, and policy adherence. Direct contribution to improving operational efficiency and enhancing customer satisfaction in previous roles. Highly organized Office Assistant with experience in administrative support and customer service. Strong multitasking skills, adept at managing multiple tasks simultaneously while maintaining high attention to detail. Demonstrated ability to streamline office processes for efficiency and productivity without compromising quality. Successfully ensured optimal office operations by implementing effective administrative systems. High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bank Specialist
TTEC
Concord
03.2024 - Current
- Provide support to bank customers through various communication channels, including phone, chat, and email, addressing inquiries and resolving issues.
- Help customers with banking transactions, such as account inquiries, bill payments, and balance updates.
- Assist with online banking platforms and mobile app troubleshooting to ensure customers can access their accounts smoothly.
- Recognize customer needs for additional banking products and services and promote suitable solutions to enhance their banking experience.
- Safeguard customer data and adhere to all relevant privacy regulations and policies.
- Work closely with internal teams to resolve complex customer inquiries and enhance operational processes.
Server
Pizza Baby
Charlotte
03.2023 - 03.2024
- Greeted customers as they entered the restaurant and seated them at their tables.
- Took customer orders accurately and relayed them to the kitchen staff.
- Served food and beverages in a timely and professional manner.
- Provided information about the menu, including ingredients, preparation methods, and specials.
- Checked in with customers during their meals to ensure satisfaction and addressed any concerns.
- Processed payments handled cash and credit card transactions and provided accurate change or receipts.
- Maintained cleanliness by cleaning and setting tables, ensuring the dining area was presentable.
- Worked closely with the kitchen staff, hosts, and other servers to ensure smooth service.
- Addressed and resolved customer complaints promptly and professionally to ensure a positive dining experience.
E-Commerce Assistant
Goodwill Industries
Gastonia
11.2021 - 02.2023
- Receives items from the processing area, performs an initial sort of product and selects appropriate merchandise for the Shop Goodwill website.
- Cleans items and prepares products for inclusion into the Shop Goodwill store.
- Photographs items and prepares written descriptions of items, accessing Shop Goodwill and other online resources to obtain relevant product information.
- List items for sale in the ecommerce software, integrating description, bids, and photographs of items.
- Updates inventory of merchandise as items are sold.
- Provides customer service by responding to inquiries through electronic communication.
- Searches other auction sites for competitive information and determines enhancement to Shop Goodwill.
- Processes and packages orders, returns and exchanges for shipping.
- Reviews sellers' information on Shop Goodwill to ensure that it is compliant with requirements related to posting of items, description etiquette, and other criteria.
- Safeguards company property, including donated goods. Reports known or suspected security and/or theft problems to the District Manager or other member of management.
Bookkeeper/front desk receptionist
Numbersetc
Gastonia
05.2020 - 10.2021
- Performed daily accounting tasks, including monthly financial reporting, general ledger entries, and recording payments and adjustments.
- Entered all transactions into QuickBooks to maintain accurate financial records.
- Maintained the reception area, greeted guests, and scheduled appointments efficiently.
- Restocked supplies and ensured the office was organized and well-stocked.
- Answered multi-line phone systems, directing calls and providing information as needed.
- Managed and maintained office equipment to ensure smooth operations.
- Learned new software quickly and used MS Word and Outlook to support administrative tasks.
Education
High school diploma -
South Point High School
Belmont, NC01.2010
Skills
- Microsoft Outlook Calendar
- Customer identification program (CIP)
- Clerical experience
- Ability to follow instructions
- Research
- Order fulfillment
- EMR systems
- Customer support
- Communication and interpersonal skills
- Hospitality
- Oracle
- Balancing cash drawers
- Administrative experience
- Productivity software
- Windows
- Attention to detail
- Time management
- Coffee experience
- Financial sales
- KYC
- Processing cash transactions
- Basic math
- Leadership
- Google Docs
- Technical proficiency
- Eaglesoft
- Friendly demeanor
- Banking software
- Lead generation
- Business accounts
- Closing bank accounts
- Office experience
- Adobe Photoshop
- Organizational skills
- File organization
- Traveler's checks
- Certificate of Deposit (CD) accounts
- Financial knowledge
- Providing guidance on banking products
- EHR systems
- Savings accounts
- Patient interaction
- Writing skills
- Guest services
- Customer service
- Online banking support
- Transactions processing
- Data privacy compliance
- Problem solving
- Adaptability to technology
- Critical thinking
- Bank transfers
- Teamwork
- Customer service skills
- Upselling
- CRM system proficiency
- Customer complaint resolution
- Adobe Acrobat
- Pricing
- Checking accounts
- Filing
- Private practice
- Microsoft Word
- Payment card processing
- Fashion retail
- CRM software
- Calendar management
- Microsoft Outlook
- Appointment scheduling
- Communication skills
- Inventory management
- Social media management
- Problem solving and critical thinking
- Balancing end-of-day transactions
- Math
- Computer operation
- ERP systems
- Phone answering
- Interpersonal skills
- Customer inquiry handling
- Deposits
- Customer relationship management
- Word processing
- Counting cash
- Canva
- Adobe Illustrator
- Product demos
- Analytical thinking
- Proofreading
- SharePoint
- Bookkeeping
- Written communication
- Hospital experience
- Documentation review
- Microsoft Dynamics 365
- Financial transaction processing
- Microsoft Access
- Patient service
- Typing
- NetSuite
- QuickBooks
- HIPAA
- Bank card ordering
- Microsoft Teams
- Databases
- Accounts payable
- Retail math
- Multitasking
- Phone communication
- Garment specification sheet creation
- Regulation CC
- Microsoft Powerpoint
- Assisting with digital banking services
- Front desk
- Banking
- Bank Secrecy Act
- Medical office experience
- Anti-money laundering
- Check ordering
- Google Suite
- NET
- E-Commerce & Online sales management
- Problem-solving
- Grammar Experience
- POS systems
- Multi-line phone systems
- Continuous improvement
- Opening bank accounts
- Phone call backs
- Email support
- Organization and office management
- Bank services
Certification
- Entrepreneurship, 11/01/23
- Food Handler Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
English
Full Professional
References
References available upon request.
Timeline
Bank Specialist
TTEC
03.2024 - Current
Server
Pizza Baby
03.2023 - 03.2024
E-Commerce Assistant
Goodwill Industries
11.2021 - 02.2023
Bookkeeper/front desk receptionist
Numbersetc
05.2020 - 10.2021
High school diploma -
South Point High School