Victoria Nielsen-Faulkner
Peoria,United States
Summary
Team Player, like to work well with everyone. Guest-oriented Concierge offering over several or more years of experience in hospitality and tourism. Self-starter with strong record of providing valuable service to clients and tourists. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Helpful Hospitality professional driven to cultivate exceptional service. Works effectively to address patron concerns and foster loyalty. Proven success in managing complex requests with grace and efficiency.
Overview
8
8
years of professional experience
Work History
Lead Concierge
The Montecito Senior Living
Peoria, AZ
04.2021 - Current
- Meet, and greet. Answer at least 5o incoming calls daily.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with guests, some Corporate or Residents with high degree of respect for privacy. HIPPA
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales
Customer Service Cashier
Luke Air Force Base
Litchfield Park, AZ
08.2020 - 02.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Checked identification for proof-of-age for alcohol and tobacco sales.
Independant Contractor
Exit Realty Team
Sun City, AZ
10.2016 - 12.2020
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Collaborated closely with clients to better understand entire project scope.
- Managed day-to-day operations of consulting business, which required such tasks as calling residents follow up calls and data entry as needed.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Gathered, organized and input information into digital database.
Concierge Representative
Spectrum -Anthem Senior Living
Anthem, AZ
06.2018 - 06.2020
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with guests, some Residents with high degree of respect for privacy, HIPPA
- Maintained front desk's concierge sign in book to provide visitors with access to relevant local information.
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Team Player
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Concierge Representative
MBK- Tuscany At McCormink Ranch
Scottsdale, AZ
11.2017 - 06.2018
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with guests, some Residents with degree of respect for privacy HIPPA
- Maintained front desk's concierge book sign into provide visitors with access to relevant local information.
- Arranged for transportation to and from events, Medical appointments for residents
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Education
No Degree - LEGAL ASPECTS oF PM & PROPERTY MANAGEM
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ08.2017
GED -
Ohlone College
Fremont, CA09.1996
Some College (No Degree) - Real Estate Agent
AZReal Estate School
ON Line CoursesSkills
- Meeting Organization
- Shopping Destinations
- Business Services
- Maintaining Privacy
- Amenities Information
- Customer Satisfaction
- Concierge Assistance
- Office Support
- Mail Receiving and Delivery
- Item Pickup and Delivery
- Package Shipping
- Data Communications
- Effective Listening
- Yardi Software
- Accounts Payable and Accounts Receivable
- Communications Strategies
- Visitor Registrations
- Correspondence Writing
- Front Desk Operations
- Medical Emergency Response
- Security Guard trained
- Administrative Duties
- Vendor Interaction
- CCTV Surveillance
Accomplishments
- Handled cash and credit cards for payment, resulting in zero errors over the course of Several years.
- Mentored newly hired personnel on customer service techniques which helped improve focus on guests and visitors.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Lead Concierge
The Montecito Senior Living
04.2021 - Current
Customer Service Cashier
Luke Air Force Base
08.2020 - 02.2021
Concierge Representative
Spectrum -Anthem Senior Living
06.2018 - 06.2020
Concierge Representative
MBK- Tuscany At McCormink Ranch
11.2017 - 06.2018
Independant Contractor
Exit Realty Team
10.2016 - 12.2020
No Degree - LEGAL ASPECTS oF PM & PROPERTY MANAGEM
Maricopa Community Colleges - Rio Salado Community College
GED -
Ohlone College
Some College (No Degree) - Real Estate Agent
AZReal Estate School
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