Victoria Nikolaisen
West Point,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
911 Dispatcher
West Point Police Department
01.2019 - 07.2020
- Followed established protocols for professional handling of emergency situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Proved successful working within tight deadlines and a fast-paced environment.
- Read system maps and caller information, and documented details in system.
- Assisted callers in emergency situations with appropriate information and support.
911 Dispatcher
Heard County Emergency Services
04.2008 - 12.2018
- Followed established protocols for professional handling of emergency situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Proved successful working within tight deadlines and a fast-paced environment.
- Provided on-the-job training and coaching to develop new dispatchers.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Education
High School Diploma -
Heard County High School
Franklin Georgia05.2007
Skills
- Information Documentation
- Verbatim Transcription
- Verbal and Written Communication
- Prioritizing Effectively
- Information Intake
- Map Reading Skills
- Conflict Resolution
- Information Archiving and Retrieval
- Medical Emergency Response
- Data Entry
- Computer-Aided Dispatching
- Teamwork and Collaboration
Timeline
911 Dispatcher
West Point Police Department
01.2019 - 07.2020
911 Dispatcher
Heard County Emergency Services
04.2008 - 12.2018
High School Diploma -
Heard County High School
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