Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Victoria Nino

Grand Prairie,Tx

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Secretary/Front Desk Receptionist

First Class Auto Inc.
01.2023 - Current
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Assisted in event planning and execution for company functions such as conferences, workshops, or meetings with insurance companies for paid invoices.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
  • Acted as first point of contact and set appointments for prospective clients.

Lash/Brow Artist

Salon
08.2022 - Current
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal following of clients by providing high-quality services.
  • Efficiently managed appointment scheduling, accommodating last-minute requests while minimizing downtime between clients where possible.
  • Enhanced client satisfaction by providing personalized brow shaping and styling services.
  • Worked with high attention to detail to complete precise, long-lasting looks.
  • Offered professional cuts, color services and extensions to salon customers.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Used social media platforms to promote salon and services.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.

Supervisor Trainer / Content Analyst

Genpact
10.2017 - 07.2022
  • Assisted with onboarding for new hires
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Adhere to company policies, procedures, and guidelines to maintain data security and privacy
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
  • Edited and revised wide array of content for accuracy, clarity and consistency.
  • Conducted editorial meetings with staff members to collaborate and review proposed publication suggestions.

Education

High School Diploma -

Americas National Christian Academy
05.2012

Skills

  • Superb Customer Service
  • Organized & Punctual
  • Problem-solving abilities
  • Customer Relations
  • Handle high volume calls
  • Ability to maintain confidentiality
  • Strong communication skills
  • Organization
  • Customer Support
  • Call center experience

Certification

  • Cosmetology License - Texas Board of Cosmetology.
  • Make-up Artist Certification
  • Bloodborne Pathogens Standard Training Certificate
  • Eyelash Extension Certification
  • Permanent Makeup Certification

Timeline

Secretary/Front Desk Receptionist

First Class Auto Inc.
01.2023 - Current

Lash/Brow Artist

Salon
08.2022 - Current

Supervisor Trainer / Content Analyst

Genpact
10.2017 - 07.2022

High School Diploma -

Americas National Christian Academy

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Victoria Nino