Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Victoria Nod

Barista
Apple Valley,CA

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines. Pursues every opportunity to support team members and proactively address issues.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience

Work History

Barista

Starbucks
07.2006 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined ordering process, reducing wait times and increasing customer satisfaction.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
  • Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
  • Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
  • Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
  • Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
  • Used POS system to accurately enter orders and process payments.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Helped management keep adequate supply on hand by notifying of shortages.

Food Service Worker

Victor Elementary School District
03.2022 - 08.2023
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for students.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Learned other teammates' work tasks to train as backup.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.

Barista Shift Supervisor

Starbucks
04.2016 - 02.2023
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
  • Assisted customers with special requests and dietary concerns, ensuring their needs were met while adhering to company guidelines.
  • Maintained accurate financial records with diligent cash management practices to minimize discrepancies during shift changes.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Assisted in the development and implementation of new store policies, leading to improved efficiency and a more cohesive team dynamic.
  • Streamlined operations for increased efficiency by optimizing staff scheduling and task delegation.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Monitored food inventory and supplies to prevent waste.
  • Planned and executed promotions and special events in close collaboration with management.

Education

Certificate - Medical Assistant

Victor Valley College
Victorville, CA
12-2015

Skills

  • Prioritization and Planning
  • Personable Communication
  • Detail-Oriented Approach
  • Collaborative Team Member
  • Creative Problem-Solving
  • Active listener
  • Exceptional customer service
  • Decision-making
  • Inventory management
  • Friendly and outgoing
  • Attention to detail
  • New hire training
  • Opening and closing duties
  • Cash handling
  • Team player
  • Fluent in Russian

Languages

Russian
Native or Bilingual
Ukrainian
Limited Working

Timeline

Food Service Worker

Victor Elementary School District
03.2022 - 08.2023

Barista Shift Supervisor

Starbucks
04.2016 - 02.2023

Barista

Starbucks
07.2006 - Current

Certificate - Medical Assistant

Victor Valley College

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