Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Nordin

Centerport

Summary

Dedicated and accomplished professional with over 6 years of experience managing operations within patient-focused medical offices. Proficiently oversee diverse responsibilities, with the ability to develop and lead productive office teams, driving efficiency and enhancing the patient experience. Committed to fostering positive environments for residents and staff alike. Skilled in budget management, event planning, patient education, and promoting healthy practices. A collaborative team player with expertise in scheduling, effective communication, and volunteer program development. Well-versed in surgical procedures, encompassing Operation Room setup, patient preparation, and surgical assistance. Skilled communicator adept at facilitating effective interactions among patients, healthcare professionals, and families, specializing in the domain of health communication. Proficient in conveying critical information, ensuring clarity, and nurturing collaborative relationships to enhance the highest standard of care

Overview

5
5
years of professional experience

Work History

Therapeutic Recreation

Carillon Nursing & Rehabilitation Center
12.2022 - Current
  • Kept recreational activities within budget, while appealing to large number of people and offering some educational value.
  • Implemented therapeutic leisure and recreational activities that included, yoga, movie nights and chair aerobics for 250-person facility.
  • Communicated effectively with residents, staff and community members by actively listening, offering respect and being positive.
  • Monitored quality service of all activities and events, which promoted high level of satisfaction among families and residents.
  • Created volunteer program to help with residential activities and supplement staff functions.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Discussed medical histories with patients in effort to provide most effective medical advice.

Gymnastics Coach and President

SUNY Brockport Club Sports
09.2022 - Current
  • Maintained a fun-filled atmosphere with class participants while remaining professional and focused on achievement.
  • Assessed student progress and provided feedback to improve technique and performance.
  • Developed lesson plans and routines for individual students to meet personal goals and abilities.
  • Collaborated with other coaches, students, and administrators to run high-quality program.
  • Collaborated with a dedicated team to provide essential aid and support during deployments to various states, ensuring the safety, comfort, and well-being of individuals in diverse public health settings
  • Provided comprehensive care and supervision for up to 45 athletes during each practice session, prioritizing their health and safety in a dynamic sports environment
  • Initiated and organized multiple community-focused fundraisers and events, leveraging principles of compassion and spirituality to address public health needs and support our local community

Receptionist

Carillon Nursing & Rehabilitation Center
05.2022 - 08.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors a positive first impression.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Safeguarded residents from potential threats and infectious illnesses.
  • Evaluated patient histories, complaints, and current symptoms.

Hostess and Waitress

Ake Bono
11.2018 - 08.2022
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Effectively resolved guest and staff concerns, fostering continued customer satisfaction and team cohesion.
  • Adhered to pertinent health and safety protocols within the hospitality sector, mitigating accidents, incidents, and restaurant liability.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer demands.

COVID-19 Screener

Value Drugs
12.2020 - 01.2022
  • Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
  • Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
  • Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
  • Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
  • Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.
  • Assisted with development and implementation of COVID-19 protocols to establish detailed and clear guidelines.
  • Educated staff and visitors on importance of proper hygiene and social distancing to practice protective measures and avoid infection transmission.
  • Monitored individuals for signs and symptoms of COVID-19 to apply prompt response and medical attention.
  • Tracked and monitored health status of individuals entering premises to provide protection and control contamination.
  • Provided COVID-19 FAQs and educational material to patrons and employees.

Periodontal Surgical Assistant

Dr Lynn Pierri
11.2019 - 07.2021
  • Arranged supplies and instrumentation to meet the needs of individual surgeons and enhance team efficiency.
  • Kept views unobstructed by retracting, sponging, and suctioning surgical sites.
  • Protected patients from infection by setting up and managing sterile operating fields.
  • Applied antiseptics and sterile dressings to cover surgical locations and boost healing.
  • Engaged in proactive patient outreach and support, establishing meaningful connections by conducting pre- and post-operative phone calls. Assessed patients' well-being, addressing inquiries, and providing essential follow-up care.
  • Gained valuable expertise in ensuring patient safety and well-being through meticulous hygiene practices and dedicated advocacy throughout the entire treatment process

Drug Store Delivery

Value Drugs
03.2020 - 02.2021
  • Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
  • Assisted in ordering pharmacy supplies and kept check on inventory levels.
  • Collaborated with store manager to maintain daily operations.
  • Provided critical prescription medication delivery services to individuals in need during the COVID-19 pandemic shutdown, ensuring their continued access to essential healthcare. Additionally, facilitated the delivery of groceries and essential supplies to homebound patients, contributing to their overall well-being and safety
  • Acquired comprehensive understanding of medications and their vital roles in patient care and overall health

Education

Bachelor of Science - Public Health Education

SUNY College At Brockport
Brockport, NY
05.2024

Skills

  • Electronic Charting
  • Critical Thinking
  • Emotional Support
  • Medical Histories and Vital Statistics
  • Hospice and Palliative Care
  • Pre-Surgical Preparation
  • Positive Communication Skills
  • Safety Awareness

Timeline

Therapeutic Recreation

Carillon Nursing & Rehabilitation Center
12.2022 - Current

Gymnastics Coach and President

SUNY Brockport Club Sports
09.2022 - Current

Receptionist

Carillon Nursing & Rehabilitation Center
05.2022 - 08.2023

COVID-19 Screener

Value Drugs
12.2020 - 01.2022

Drug Store Delivery

Value Drugs
03.2020 - 02.2021

Periodontal Surgical Assistant

Dr Lynn Pierri
11.2019 - 07.2021

Hostess and Waitress

Ake Bono
11.2018 - 08.2022

Bachelor of Science - Public Health Education

SUNY College At Brockport

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Victoria Nordin