Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Victoria Norris

Napa,CA

Summary

I have been a reliable Manager who demonstrates a high level of ownership and initiative. I Possess an exceptional work ethic and have the desire to go above and beyond to exceed company expectations. I offer a knack for building productive working relationships. I am successful in a fast-paced, deadline-driven environment to manage goals and team development. I have a history of thriving in team-oriented environments. I will do anything to assure guest satisfaction while keeping the moral of the team and myself happy.

Overview

19
19
years of professional experience

Work History

Manager, Server, Bartender, Host

Morimoto Napa
Napa, CA
07.2010 - Current
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Assisted in training new servers.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Provided excellent customer service to ensure satisfaction.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Manager, Server, Host, Retail Wine Sales

Tra Vigne Restaurant
St. Helena, CA
04.2005 - 04.2010
  • Performed inventory control procedures on a regular basis.
  • Greeted customers to determine their wine needs and preferences.
  • Developed relationships with local restaurants, bars, hotels, and other potential buyers of retail wines.
  • Maintained a professional demeanor while interacting with customers both in person and over the phone.

Education

High School Diploma -

Napa Valley College
Napa, CA

Skills

  • Great time management
  • Strong verbal and written communication
  • Cross-functional teamwork
  • Hospitable
  • Professional/ driven
  • Positive
  • Marketing experience
  • Good at multitasking
  • Able to grasp social dynamics

Affiliations

  • Mother of two beautiful children
  • I help coach several Extracurriculars for them
  • I manage times to get to and from all activities/work and still have dinner on the table (not as easy as it sounds!!)

Accomplishments

  • Valedictorian for High School graduation
  • Scholarship to College for Academic Achievement

References

References available upon request.

Timeline

Manager, Server, Bartender, Host

Morimoto Napa
07.2010 - Current

Manager, Server, Host, Retail Wine Sales

Tra Vigne Restaurant
04.2005 - 04.2010

High School Diploma -

Napa Valley College

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Victoria Norris