Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Norwood

Nottingham,MD

Summary

Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving. Motivated professional with extensive experience in customer service, sales and administrative tasks.

Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.

Overview

5
5
years of professional experience

Work History

Host

Texas Roadhouse
11.2023 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.


Cleaning Specialist

Clean Castle Service
08.2022 - 04.2024
  • Handled equipment, chemicals, and materials properly and with caution.
  • Provided excellent customer service, addressing client concerns promptly and professionally.
  • Improved cleanliness and sanitation by performing thorough cleaning tasks on a daily basis.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.

Host

Massonis
04.2022 - 08.2022
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.


Server

Oak Crest Village
05.2020 - 02.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Cashier

Little Ceasers
02.2019 - 01.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.


Education

High School Diploma -

Perry Hall High School
Baltimore, MD
05.2021

Skills

  • Customer Service
  • Team Collaboration
  • Multitasking proficiency
  • Effective Time Management
  • Adaptable to change
  • Exceptional communication
  • Detail Oriented
  • Telephone reception
  • Customer service expertise
  • Interactive communication skills

Timeline

Host

Texas Roadhouse
11.2023 - Current

Cleaning Specialist

Clean Castle Service
08.2022 - 04.2024

Host

Massonis
04.2022 - 08.2022

Server

Oak Crest Village
05.2020 - 02.2022

Cashier

Little Ceasers
02.2019 - 01.2020

High School Diploma -

Perry Hall High School

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Victoria Norwood