Victoria Nova Gutierrez
Securitas Technology
Fridley,MN
6
years of professional experience
Work History
Alarm Monitoring Agent
1 Year 6 Months- View alarms as they come in and follow action plan provided.
- Dispatch police, fire, and medical as needed.
- Keep record of calls and actions taken at time of call.
- Walk customers through basic troubleshooting as needed.
- Use system to send messages and emails.
Bookseller
1 Year 1 Month- Assist customers in finding books and products they are looking for.
- Recommend books to customers-based genres they like.
- Fill orders for customer such as Buy online and pick up in store.
- Assist customers in completing orders and checking out at cash wrap.
- Assist customers in locating books within the store system.
Account Resolution Specialist
1 Month- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments as well actions taken on account
- Transfer calls to appropriate channels for customers to get help with other services connected to account.
- Interact with senior agents and management to assist customers with issues that could not be fulfilled with knowledge and tools available.
Customer Care Associate Tier 1
5 Months- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments as well as actions taken.
- Consult customers with options available to them for streaming services.
- Educate customers on events and options for purchase.
- Transfer calls to appropriate channels for customers to get help with other services connected to account.
- Chat with internal help to assist customers with issues that could not be fulfilled with knowledge and tools available.
Education
Spartan
Skills
Window OS
Mac OS
Android
IOS
Zendesk
NetSuite
ASL(conversant)
Ten Key
35 WPM
Timeline
Alarm Monitoring Agent
Securitas Technology
04.2025 - CurrentRead More
Bookseller
Barnes and Noble
11.2024 - 12.2025Read More
Account Resolution Specialist
GC Services
12.2023 - 01.2024Read More
Customer Care Associate Tier 1
Support Services Group
04.2021 - 09.2021Read More
Del Norte H.S.
Read More
College of Aero and Tech
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