Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Stewart

El Paso,TX

Summary

Accomplished Dispute Resolution Analyst and Team Lead at J29, recognized for outstanding analytical problem-solving and organizational skills. Enhanced team capabilities while ensuring compliance and surpassing productivity metrics by 30%. Proficient in data management and effective communication and optimizing operational efficiency. Career goals include leveraging expertise to drive continuous improvement in dispute resolution processes.

Overview

8
8
years of professional experience

Work History

Dispute Resolution Analyst - Team Lead

J29
Remote
11.2024 - Current
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Facilitated team meetings to discuss targets, strategies, and address any issues.
  • Ensured compliance with industry standards and regulations.
  • Oversaw training and development programs to enhance team skills and knowledge.

Dispute Resolution Analyst

J29
08.2024 - Current
  • Support the reconsideration and dispute resolution process by coordinating the delivery of necessary documentation and case files between external entities and internal teams
  • Build comprehensive case files from submitted evidence, ensuring compliance with the requirements set by the Centers for Medicare and Medicaid Services (CMS) and other relevant customer entities
  • Analyze each case to determine its validity based on medical and non-medical criteria, categorizing appeals and assessing the adequacy of dispute resolution documentation
  • Input and maintain accurate data regarding reconsideration and dispute resolution cases in required systems, facilitating efficient case management
  • Respond to inquiries and requests from appellants, patients, and providers, delivering clear and timely communication regarding the status and outcomes of their appeals
  • Consistently exceed required productivity metrics, demonstrating a commitment to efficiency and excellence in all aspects of case management

Account Manager

Careworks
01.2024 - 08.2024
  • Managed a diverse portfolio of clients, focusing on relationship building and providing tailored solutions
  • Collaborated with internal teams to enhance service delivery and ensure efficient operations
  • Delivered exceptional customer service by promptly addressing inquiries and issues
  • Developed strategies to improve client satisfaction and retention, aligning with a hospitality mindset

Recruiting Assistant

Careworks
01.2024 - 06.2024
  • Posted job ads and maintained accurate job listings, ensuring high visibility to attract qualified candidates
  • Conducted initial screenings and coordinated interviews, demonstrating strong organizational skills
  • Managed sensitive candidate information with discretion and confidentiality

Legal Advocate

Kingman Aid to Abused People
Kingman, USA
01.2022 - 10.2022
  • Provided comprehensive support and advocacy for victims of crime, ensuring they understood their legal rights and options throughout the legal process
  • Accompanied clients during court proceedings, offering emotional support and guidance to help them navigate the complexities of the legal system
  • Assisted clients in filing protective orders and seeking restitution, ensuring that their needs were effectively communicated to legal authorities
  • Collaborated with local law enforcement and legal professionals to facilitate forensic interviews and SANE (Sexual Assault Nurse Examiner) exams, prioritizing client safety and well-being
  • Developed and maintained trusting relationships with clients, fostering a supportive environment to encourage open communication and healing

Behavioral Health Technician

Talas Harbor
Bullhead City, USA
06.2021 - 12.2021
  • Monitored and documented patient behavior, maintaining confidentiality and adherence to treatment guidelines
  • Collaborated with mental health professionals to ensure comprehensive care and support

Detention Officer/Assistant

Mohave County Adult Detention Facility
Kingman, USA
08.2018 - 06.2021
  • Maintained accurate records and logs of inmate activities, emphasizing attention to detail
  • Managed sensitive information and documentation while ensuring compliance with legal standards

Court Services Clerk

Mohave County Superior Court
Kingman, USA
08.2017 - 04.2018
  • Managed case files and legal documents with precision, ensuring timely processing and adherence to court procedures and regulations
  • Assisted in maintaining and updating court calendars, facilitating the scheduling of hearings, trials, and arraignments
  • Conducted thorough reviews of legal documents for accuracy and completeness, contributing to the efficiency of court operations
  • Served as a point of contact for attorneys, litigants, and the public, providing clear and courteous assistance regarding court processes and requirements
  • Processed payments for fines, fees, and bonds, ensuring accurate record-keeping and financial accountability
  • Supported the court's administrative functions by compiling statistical reports and maintaining organized legal files

Education

Associate - Liberal Arts

Mohave Community College
Kingman, AZ
08.2018

Skills

  • Strong Organizational Abilities
  • Thoroughness in Review
  • Communication Skills
  • Data Management Expertise
  • Advanced Technical Skills
  • Analytical Problem-Solving
  • Strong Task Management
  • Critical thinking

Timeline

Dispute Resolution Analyst - Team Lead

J29
11.2024 - Current

Dispute Resolution Analyst

J29
08.2024 - Current

Account Manager

Careworks
01.2024 - 08.2024

Recruiting Assistant

Careworks
01.2024 - 06.2024

Legal Advocate

Kingman Aid to Abused People
01.2022 - 10.2022

Behavioral Health Technician

Talas Harbor
06.2021 - 12.2021

Detention Officer/Assistant

Mohave County Adult Detention Facility
08.2018 - 06.2021

Court Services Clerk

Mohave County Superior Court
08.2017 - 04.2018

Associate - Liberal Arts

Mohave Community College

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Victoria Stewart