VICTORIA OCHE
Abuja
Summary
Goal-oriented manager with distinguished experience in diverse industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Development Manager
PX Property Hub
05.2022 - Current
- Increased brand awareness by developing and implementing innovative marketing campaigns.
- Planned and executed events and marketing programs to increase qualified leads.
- Planned and executed marketing campaigns to target groups, areas and wider community.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
Business Development Manager
Dotmount Communications
11.2021 - 05.2022
- Developed a growth strategy focused both on financial gain and customer satisfaction
- Conducted research to identify new markets and customer needs
- Arranged business meetings with prospective clients
- Promoted the company’s products/services addressing or predicting clients’ objectives
- Prepared sales contracts ensuring adherence to law-established rules and guidelines
- Kept records of sales, revenue, invoices etc
- Provided trustworthy feedback and after-sales support
- Built long-term relationships with new and existing customers
- Developed entry level staff into valuable salespeople.
Human Resource Manager
Estee –Wats Nigeria Limited
12.2019 - 10.2021
- Handled the affairs of the department and found innovative ways to aid the department execute their duties effectively
- Developed and implemented HR strategies and initiatives aligned with the overall business strategy
- Bridged management and employee relations by addressing demands, grievances or other issues
- Managed the recruitment and selection process
- Supported current and future business needs through the development, engagement, motivation and preservation of human capital
- Developed and monitored overall HR strategies, systems, tactics and procedures across the organization
- Nurtured a positive working environment
- Oversaw and managed a performance appraisal system that drives high performance
- Maintained pay plan and benefits program
- Assessed training needs to apply and monitor training programs
- Reported to management and provided decision support through HR metrics
- Ensured legal compliance throughout human resource management.
Customer Care/Front Desk Representative
Riverman Nigeria Limited
01.2017 - 12.2019
- Attended to the needs of customers that contacted the organization
- Maintained and ensured accuracy of internal reports and records (invoices, fuel billing, bank statements and cash drawers)
- Handled and responded to over 150 customer inquiries in all forms (email, phone, in person, fax) daily
- Served as point of communication for ground services personnel and assisted in completion of after-hours requests
- Coordinated pharmacy shipments through verifying patient information and prescriptions via Walmart patient information systems.
Marketer
Hinterland Engineering
05.2016 - 01.2017
- Promoted and advertised services of the organization and encouraged clients to patronize those services
- Collaborated with sales, marketing, advertising, product design and product development team members to plan promotional marketing campaigns
- Created editorial and content creation calendars for various media platforms and outlets
- Assisted with the design, negotiation and placement of billboards, traditional media ads on TV and radio, social media ads and email blasts
- Produced a brand style guide that best captures the company or client’s voice and mission
- Helped team leads set, allocate and monitor the budget of each project
- Met with clients to discuss brand guidelines, goals, budget and timelines
- Conducted market research to determine a target audience’s needs, wants, habits, interests and other relevant factors used in creating targeted marketing campaigns
- Researched previous successful campaigns to understand what worked, what didn’t and what can be improved
- Reviewed the progress and success of a campaign, making adjustments or pitching ideas for new campaigns as necessary.
Education
Bachelor of Mass Communication B.Sc. -
Rivers State University of Science And Technology
Senior Secondary School leaving Certificate -
Mercy Girls Secondary School
Skills
- Teamwork
- Organizing and planning
- Data analysis
- Proposal writing
- Human resources
- Networking and Negotiation skills
- Project management
- Very good verbal and written communication skills
- Computer proficiency (Microsoft Word, PowerPoint, Excel, Outlook and SPSS)
- Social Media
- Online and mobile consumer marketing tools
- Copywriting
- E-mail and direct mail marketing campaigns
Certification
- Ochray Consults, Business Analysis and Process Management, 2022
- Ochray Consults, Customer Relationship Management, 2021
Hobbies and Interests
- Reading
- Travelling
- Sports
- Meeting people
Timeline
Business Development Manager
PX Property Hub
05.2022 - Current
Business Development Manager
Dotmount Communications
11.2021 - 05.2022
Human Resource Manager
Estee –Wats Nigeria Limited
12.2019 - 10.2021
Customer Care/Front Desk Representative
Riverman Nigeria Limited
01.2017 - 12.2019
Marketer
Hinterland Engineering
05.2016 - 01.2017
Bachelor of Mass Communication B.Sc. -
Rivers State University of Science And Technology
Senior Secondary School leaving Certificate -
Mercy Girls Secondary School
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