Victoria Ocon
Midland,Texas
Summary
Proven track record in clerical support and customer service management, exemplified at Rush Enterprises by safeguarding sensitive data and streamlining invoice processing. Skilled in maintaining confidentiality and fostering team collaboration, I've significantly enhanced customer satisfaction and financial accuracy. Expertise in database entry and verbal communication further supports my ability to deliver outstanding results.
Overview
11
11
years of professional experience
Work History
Administrative Clerk
Rush Enterprises
03.2019 - Current
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Input data and processed system change to generate accurate reports.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Prepared vendor invoices and processed incoming payments.
Customer Service Manager
Loan Star Title Loans
07.2016 - 02.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Collaborated with the billing department to resolve discrepancies in account balances and ensure accurate invoicing for customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Customer Service Representative
Check N Go
04.2014 - 07.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Submitted loan applications to underwriter for verification and recommendations.
- Examined customer loan applications for loan approvals and denials.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
Education
GED -
El Paso Community College
El Paso, TX05.2004
Skills
- Clerical Support
- Maintaining confidentiality
- Verbal and written communication
- Database entry
- Billing and Invoicing
- Cash Management
- Filing systems
- Documentation and Recordkeeping
- Invoice Processing
- Vendor invoice processing
- Statement Review
- Statement Reconciliation
Languages
Spanish
Native or Bilingual
Timeline
Administrative Clerk
Rush Enterprises
03.2019 - Current
Customer Service Manager
Loan Star Title Loans
07.2016 - 02.2019
Customer Service Representative
Check N Go
04.2014 - 07.2016
GED -
El Paso Community College
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