VICTORIA OGORODNIKOV
Largo,FL
Summary
Highly motivated, dedicated, and outgoing sales professional with extensive customer service experience. Looking to expand knowledge and skillset, as well as increase company profitability and overall growth.
Overview
8
8
years of professional experience
Work History
Fine Dining Server
Morton's Steakhouse
Sacramento, CA
03.2017 - 06.2022
- Landed top 50 in "A Team" Top Scoring Servers for guest reviews among all Morton's restaurants in division.
- Secured "Primary Server" position for private dining room parties, ensuring that all requests of host were fulfilled, all guests were satisfied, and all points on contract were followed through with properly.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
- Learned and utilized extensive bar and wine knowledge to recommend pairings that enhance guest dining experiences.
- Took and submitted orders that accommodated customer preferences and dietary requirements.
- Answered customers' questions, recommended items, and recorded order information based on preferences and dietary requirements.
- Ran food from chefs to guest tables with dishes that required special serving techniques.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Server
Club Pheasant
West Sacramento, CA
04.2015 - 03.2017
- Managed over 50 guests per day.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Replenished food items, paper products, and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Sales Ambassador
Welk Resorts
Sacramento, CA
10.2014 - 04.2015
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
Education
Bachelor of Science - Business Administration, Marketing Concentration
California State University - Sacramento
Sacramento, CA12.2021
Associate of Science - Business Administration
Sacramento City College
Sacramento, CA07.2020
Skills
- High-Volume Dining
- Guest Satisfaction
- Specials Promotion and Upselling
- Customer Service and Rapport
- Operational Efficiency
- Conflict and Complaint Resolution
- Menu Memorization and Presentation
- Servsafe Certified
Languages
Russian
Professional Working
Timeline
Fine Dining Server
Morton's Steakhouse
03.2017 - 06.2022
Server
Club Pheasant
04.2015 - 03.2017
Sales Ambassador
Welk Resorts
10.2014 - 04.2015
Bachelor of Science - Business Administration, Marketing Concentration
California State University - Sacramento
Associate of Science - Business Administration
Sacramento City College
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