Victoria Oliver
Customer Service
Gary,IN
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level Project Management position to help launch career while achieving company goals.
Offers strong communication and task prioritization skills.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certificate
Work History
Inbound Call Center Agent
Knowledge Services
Indianapolis, IN
02.2021 - Current
- Set up appointments with interested customers according to schedule availability.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Communicated professionally with colleagues, freelancers and clients.
- Handled over 150 incoming calls daily while providing excellent customer service.
- Actively listening and talking to customer on a day to dy basis to resolve issues and concerns.
Youth Development Professional
Boys & Girls Club Of Northwest Indiana
Merrillville, IN
08.2020 - 01.2021
- Supervised youth and maintained security for each child under care.
- Helped set appropriate goals and plans to achieve targets.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
- Wrote reports for family and caregivers, documenting progress, challenges and therapy milestones.
Community Relations Manager
Gary SouthShore Railcats
Gary, IN
05.2016 - 09.2017
- Marketed offerings and services to community.
- Stayed within budget for marketing expenses.
- Built, leveraged and shared positive relationships and partnerships with various external and internal stakeholders.
- Developed and executed quarterly rolling calendar of events.
- Identified issues, analyzed information and provided solutions to problems.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Managed bookkeeping, prepared budgets and cost reports.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Site Coordinator
Clark Road Genesis Family Center
Gary, IN
06.2012 - 05.2016
- Scheduled staff and volunteers to cover all necessary duties during planned events.
- Coordinated site investigations, documented issues and escalated to executive teams.
- Coordinated event music, performers and guest speakers.
- Identified community resources and networked with local officials to coordinate.
- Supervised crew of over 10 employees.
- Directed day-to-day operations of education program and supervised support staff to delegate assignments and evaluate performance.
Education
High School Diploma -
West Side Leadership Academy
Gary, IN 08.2002 - 06.2006
Logistic (Freight Broker) - Logistics
Alliance Logistics Certification Course
Gallion, AL 03.2020 - 08.2020
Skills
Documentation and reporting
Certification
Project management
Timeline
Project management
12-2021
Inbound Call Center Agent
Knowledge Services
02.2021 - Current
Youth Development Professional
Boys & Girls Club Of Northwest Indiana
08.2020 - 01.2021
Logistic (Freight Broker) - Logistics
Alliance Logistics Certification Course
03.2020 - 08.2020
Community Relations Manager
Gary SouthShore Railcats
05.2016 - 09.2017
Site Coordinator
Clark Road Genesis Family Center
06.2012 - 05.2016
High School Diploma -
West Side Leadership Academy
08.2002 - 06.2006
Similar Profiles
Deja McKenzieDeja McKenzie
Data Analyst - Solutions Team at Knowledge ServicesData Analyst - Solutions Team at Knowledge Services
VICTORIA OLIVERVICTORIA OLIVER
Inbound Call Center Agent at Knowledge ServicesInbound Call Center Agent at Knowledge Services
Emily Pearl SmithEmily Pearl Smith
Local Office Recruiter at Knowledge ServicesLocal Office Recruiter at Knowledge Services