Victoria Oliver
Customer Service
Gary,IN
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level Project Management position to help launch career while achieving company goals.
Offers strong communication and task prioritization skills.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certificate
Work History
Inbound Call Center Agent
Knowledge Services
Indianapolis, IN
02.2021 - Current
- Set up appointments with interested customers according to schedule availability.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Communicated professionally with colleagues, freelancers and clients.
- Handled over 150 incoming calls daily while providing excellent customer service.
- Actively listening and talking to customer on a day to dy basis to resolve issues and concerns.
Youth Development Professional
Boys & Girls Club Of Northwest Indiana
Merrillville, IN
08.2020 - 01.2021
- Supervised youth and maintained security for each child under care.
- Helped set appropriate goals and plans to achieve targets.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
- Wrote reports for family and caregivers, documenting progress, challenges and therapy milestones.
Community Relations Manager
Gary SouthShore Railcats
Gary, IN
05.2016 - 09.2017
- Marketed offerings and services to community.
- Stayed within budget for marketing expenses.
- Built, leveraged and shared positive relationships and partnerships with various external and internal stakeholders.
- Developed and executed quarterly rolling calendar of events.
- Identified issues, analyzed information and provided solutions to problems.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Managed bookkeeping, prepared budgets and cost reports.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Site Coordinator
Clark Road Genesis Family Center
Gary, IN
06.2012 - 05.2016
- Scheduled staff and volunteers to cover all necessary duties during planned events.
- Coordinated site investigations, documented issues and escalated to executive teams.
- Coordinated event music, performers and guest speakers.
- Identified community resources and networked with local officials to coordinate.
- Supervised crew of over 10 employees.
- Directed day-to-day operations of education program and supervised support staff to delegate assignments and evaluate performance.
Education
High School Diploma -
West Side Leadership Academy
Gary, IN 08.2002 - 06.2006
Logistic (Freight Broker) - Logistics
Alliance Logistics Certification Course
Gallion, AL 03.2020 - 08.2020
Skills
Documentation and reporting
Planning and Coordination
Time Management
Problem-Solving
Teambuilding
Project Management
Scheduling and calendar management
Active Listening
Certification
Project management
Timeline
Project management
12-2021
Inbound Call Center Agent
Knowledge Services
02.2021 - Current
Youth Development Professional
Boys & Girls Club Of Northwest Indiana
08.2020 - 01.2021
Logistic (Freight Broker) - Logistics
Alliance Logistics Certification Course
03.2020 - 08.2020
Community Relations Manager
Gary SouthShore Railcats
05.2016 - 09.2017
Site Coordinator
Clark Road Genesis Family Center
06.2012 - 05.2016
High School Diploma -
West Side Leadership Academy
08.2002 - 06.2006