VICTORIA OPPONG
Summary
Customer service-oriented individual and a good communicator. My communication skills allow me to effectively interact with others, while my organizational abilities help me manage tasks efficiently. I have a beginner-level proficiency in French, adding to my language capabilities. As a great team player, I thrive in collaborative environments, contributing positively to team goals and fostering a supportive work culture.
Overview
6
6
years of professional experience
Work History
Orientation Leader
University of Toledo
05.2024 - 08.2024
- Facilitated orientation sessions to welcome new students and their families to campus.
- Demonstrated strong communication and interpersonal skills in interacting with diverse groups of students and families.
- Maintained enthusiasm and positivity to create a welcoming and inclusive atmosphere for new students
Operations Manager
Zesta Environmental Solutions Limited
11.2020 - 05.2022
- Maintained good relationships with business partners and suppliers by delivering high-level customer service, contributing to a 20% increase in services to client ratings.
- Motivated the team to achieve company objectives and targets
- Monitored system performance and service quality through inspections and client feedback, identifying and implementing continuous improvement initiatives that enhanced operational efficiency
Assistant Inventory Manager
Retail Plus Limited
09.2019 - 11.2020
- Created supply plans that ensured that food supplies were available for the thousands of students we served.
- Collaborated with procurement and logistics teams to align supply with demand, avoiding overstock and minimizing emergency purchases.
- Forecasted demand based on seasonal school demands and term schedules, ensuring 90% order fulfillment rate to over 50 institutions.
Teaching Assistant
Kumasi Technical University
08.2018 - 08.2019
- Assisted faculty in grading in-class exercises, assignments, quizzes, and exams.
- Provided tutorials and coaching to five college students, helping them balance academic and leadership roles and resulting in improved grades.
Education
Master of Business Administration - Operations and Supply Chain Management
University of Toledo
05.2025
Bachelor of Science - Logistics and Supply Chain Management
Kwame Nkrumah University of Science And Technology
11.2021
Higher National Diploma - Purchasing and Supply
Kumasi Technical University
08.2018
Skills
- Problem-solving
- Team leadership
- Customer service
- Warehouse organization
- Inventory optimization
- ERP systems proficiency
Career Focus
Customer service-oriented individual and a good communicator. My communication skills allow me to effectively interact with others, while my organizational abilities help me manage tasks efficiently. I have a beginner-level proficiency in French, adding to my language capabilities. As a great team player, I thrive in collaborative environments, contributing positively to team goals and fostering a supportive work culture.
Timeline
Orientation Leader
University of Toledo
05.2024 - 08.2024
Operations Manager
Zesta Environmental Solutions Limited
11.2020 - 05.2022
Assistant Inventory Manager
Retail Plus Limited
09.2019 - 11.2020
Teaching Assistant
Kumasi Technical University
08.2018 - 08.2019
Master of Business Administration - Operations and Supply Chain Management
University of Toledo
Bachelor of Science - Logistics and Supply Chain Management
Kwame Nkrumah University of Science And Technology
Higher National Diploma - Purchasing and Supply
Kumasi Technical University