Victoria Orellana
La Mesa,California
Summary
Friendly and flexible candidate with solid customer service background. Quick learner possessing basic understanding about managing patient records, scheduling software and medical terminology. Collaborative administrative professional with strong task prioritization and organizational skills.
Overview
8
8
years of professional experience
Work History
Procedure Scheduler
UCSD Health
10.2023 - 04.2024
- Improved office workflow by collaborating with colleagues on best practices for scheduling processes.
- Assisted in reducing patient anxiety by providing clear communication about upcoming procedures, including necessary preparations and post-procedure care instructions.
- Reduced wait times for patients by optimizing the scheduling process and eliminating double-booking's.
- Utilized epic system
Teller
U.S Bank
02.2022 - 10.2023
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Managed approximately 30 to 90 customers a day not including handling calls.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Educated customers on features and benefits of banking products and services.
- Opened, closed, and updated accounts for customers.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
Reservation Sales Agent
The Lodge Torrey Pines
01.2020 - 02.2023
- Enhanced teamwork, collaborating closely with colleagues to ensure smooth operations and optimal guest experiences.
- Answered incoming phone calls and addressed questions from customers and healthcare providers. Handled 45 to 90 calls a day.
- Fostered customer loyalty by providing consistent follow-up after reservation completion, ensuring satisfaction and addressing any outstanding issues.
- Boosted customer satisfaction by efficiently managing reservation inquiries and accurately booking travel arrangements.
- Achieved excellence in meeting room sales quotas, initiating proactive outreach to prospective clients and effectively closing deals.
- Ensured timely responses to guest inquiries via phone, email, or online chat platforms, providing exceptional customer service throughout each interaction.
- Developed strong product knowledge about hotel offerings, amenities, local attractions, enabling personalized recommendations based on guest preferences.
- Assisted customers when booking tee times coordinated additional tee times with the city.
Office Manager
Special Orders Plus
03.2016 - 08.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed-up on past due payments to facilitate prompt collection of payments.
- Maintained accurate records of invoicing and payment activities in compliance with company and legal requirements.
- Supervised warehouse operations by managing employees during shifts.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
Education
High School Diploma -
Hoover High School
San Diego, CA04.2004
Skills
- HIPAA Compliance
- Patient coordination
- Insurance Verification
- Data entry proficiency
- Appointment Setting
- Follow-up skills
- Strong Organization
- Calendar Management
- Schedule Management
- Problem-Solving
- Time Management
Timeline
Procedure Scheduler
UCSD Health
10.2023 - 04.2024
Teller
U.S Bank
02.2022 - 10.2023
Reservation Sales Agent
The Lodge Torrey Pines
01.2020 - 02.2023
Office Manager
Special Orders Plus
03.2016 - 08.2017
High School Diploma -
Hoover High School
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