Victoria Orellana
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Fast learner and adapter to new circumstances and challenges. Works well under pressure and in fast-paced settings. Experience and familiarity with Microsoft Office software programs. Has familiarity with routines and procedures followed in group activities and programs. Experienced with basic book-keeping fundamentals and cashier operations as well as experience of customer service within a membership based business.
Overview
5
5
years of professional experience
Work History
Recreation Assistant
Department Of The Air Force
Patrick AFB, FL
10.2024 - Current
- Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
- Trained new staff on operational procedures and best practices for activity facilitation.
- Provided support during events, enhancing participant experiences through effective communication.
- Responded to public inquiries to provide information about programs and facilities.
- Performed clerical, accounting, and bookkeeping duties to process participation fees and reconcile cash receipts daily.
- Maintained a safe and clean facility, ensuring a positive environment for all users.
Barista
Starbucks, Barista
Hill Air Force Base, Utah
02.2024 - 07.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained regular and consistent attendance and punctuality.
Barista
Starbucks, Barista
Hill Air Force Base, Utah
11.2021 - 08.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained regular and consistent attendance and punctuality.
Education
Certificate of Graphic Design - Graphic Design
Ogden Weber Technical College
Ogden, UT12-2023
High School Diploma -
Roy High School
Roy, UT05-2021
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Active listener
- Cleanliness
- CPR certified
- Inventory control
References
Tammy M. Hairston - Army & Air Force Exchange Service
General Manager
Phone 801-773-1208
E-Mail Hairstontm@aafes.com
Kevin Czerkies
Golf Course Superintendent
Phone 321-208-0459
E-Mail kevin.czerkies@spaceforce.mil
Timeline
Recreation Assistant
Department Of The Air Force
10.2024 - Current
Barista
Starbucks, Barista
02.2024 - 07.2024
Barista
Starbucks, Barista
11.2021 - 08.2022
High School Diploma -
Roy High School
Certificate of Graphic Design - Graphic Design
Ogden Weber Technical College