Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
AssistantManager

Victoria Otero

Phoenix,AZ

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

20
20
years of professional experience
1
1
year of post-secondary education

Work History

Assistant Manager

Hustler Hollywood
02.2022 - 02.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Assistant Store Manager

Groove
03.2017 - 02.2022
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Education

High School Diploma -

Morrilton Senior High
Morrilton, AR
05.2000

Master of Science - Industrial Organizational Psychology

University of Phoenix
Tempe, AZ
02.2023 - Current

Skills

  • Manage Profitability
  • Process Payments
  • Operational Efficiency and Safety
  • Public Relations
  • Customer Service
  • Strategic Planning
  • Cost Control
  • Product and Service Sales
  • Corporate Social Responsibility
  • Order Management
  • Sales Expertise

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Master of Science - Industrial Organizational Psychology

University of Phoenix
02.2023 - Current

Assistant Manager

Hustler Hollywood
02.2022 - 02.2023

Assistant Store Manager

Groove
03.2017 - 02.2022

High School Diploma -

Morrilton Senior High

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Victoria Otero