Victoria Orona Otero
Phoenix,AZ
Summary
Accomplished Truck Driver and Manager with a proven track record , showcasing strong work ethic and dependability. Excelled in enhancing customer satisfaction and safety, reducing fuel expenses by strategic planning, and leading teams to exceed performance goals. Skilled in commercial driving and fostering team development, demonstrating a commitment to excellence and operational efficiency.
Overview
10
10
years of professional experience
Work History
Truck Driver
Swift Transportation
01.2024 - 08.2024
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Reduced fuel expenses through careful route planning and diligent monitoring of vehicle maintenance needs.
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Manager
Hustler Hollywood
03.2022 - 02.2023
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
Assistant Manager
Groove
05.2014 - 03.2022
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Bachelor's Degree - Industrial Psychology
University of Phoenix
Tempe, AZSkills
- Safe Driving
- Strong Work Ethic
- Self-motivation and discipline
- Safe Driving Practices
- Dependable and reliable
- Transportation safety
- Class A Commercial Driver's License
- Commercial driving
- Vehicle inspections
- DOT Compliance
Timeline
Truck Driver
Swift Transportation
01.2024 - 08.2024
Manager
Hustler Hollywood
03.2022 - 02.2023
Assistant Manager
Groove
05.2014 - 03.2022
Bachelor's Degree - Industrial Psychology
University of Phoenix
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