Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Ortiz

Meridain ,ID

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Inbound Sales position. Ready to help team achieve company goals.

Overview

7
7
years of professional experience

Work History

Social Media Moderator

Teleproformance
11.2021 - 02.2024
  • Moderated traumatic, sensitive and potentially offensive content to promote safe environment for users.
  • Built strong relationships with influencers through proactive outreach efforts, resulting in increased brand visibility among key target audiences.
  • Analyzed performance metrics to optimize future content and strategy, driving continuous growth in follower count and engagement rates.
  • Reviewed, classified or eliminated highly sensitive content uploaded by users to meet defined social media parameters.
  • Worked with internal stakeholders to improve flow of information or content in social media and digital community environments.
  • Responded to and engaged with customers on social media pages to promote products and services.
  • Developed and implemented guidelines for appropriate online behavior, ensuring a positive community atmosphere.
  • Partnered with IT support to troubleshoot and address platform issues.

Customer Service/Sales Associate Specialist

Valor Global
12.2019 - 11.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.

Sales Representative

AT&T
01.2017 - 11.2019
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Trained and mentored new sales representatives.

Education

High School Diploma -

Cwi
Nampa, ID
03.2018

Skills

  • Customer Support
  • SEO knowledge
  • Social Media and Promotions
  • Social Media Analytics
  • Brand representation
  • Content Moderation
  • Salesmanship
  • Technical Troubleshooting
  • Customer Relationship Building
  • Sales closing
  • Product and Service Sales
  • Customer Retention
  • Upselling and Cross Selling
  • Objection handling
  • Account Management
  • Cold-calling
  • Closing Techniques
  • Sales Development
  • Customer Needs Assessment

Timeline

Social Media Moderator

Teleproformance
11.2021 - 02.2024

Customer Service/Sales Associate Specialist

Valor Global
12.2019 - 11.2021

Sales Representative

AT&T
01.2017 - 11.2019

High School Diploma -

Cwi

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Victoria Ortiz