Victoria Ortiz
Littleton,CO
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
3
3
years of professional experience
Work History
Drink Runner
The Melting Pot Restaurants Inc.
Littleton, CO
09.2023 - Current
- Provided assistance to bartenders whenever needed; including gathering ingredients for cocktails or restocking liquors at the bar counter.
- Participated in monthly inventory counts of liquor bottles and other beverage items in order to maintain accurate stock levels.
- Cleaned bar area including wiping down counters, restocking glasses and utensils, organizing shelves and disposing of trash.
- Stocked supplies such as napkins, straws, cups, lids for drink runners' use during shift hours.
- Brought wine selections to tables with appropriate glasses and poured for customers.
Busser
The Melting Pot Restaurants Inc.
Littleton, CO
06.2023 - Current
- Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
- Bussed and reset tables in an orderly fashion.
- Provided assistance to other bussers or waitstaff when needed.
- Maintained cleanliness of restaurant dining area throughout shift.
- Cleared tables to maintain high turnover rate and minimize wait times.
Server Assistant
The Melting Pot Restaurants Inc.
Littleton, CO
06.2023 - Current
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Checked in with customers throughout their meal to ensure satisfaction.
- Assisted in training new server assistants on job responsibilities and procedures.
- Responded promptly to requests from servers or other staff members.
- Delivered exceptional customer service through friendly interactions with guests.
- Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
- Cleared dishes after courses for prompt table maintenance.
Host
The Melting Pot Restaurants Inc.
Littleton, CO
02.2022 - Current
- Took reservations over phone and in person.
- Managed incoming calls during busy shifts.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Served as point-of-contact for resolving guest complaints or special requests.
- Provided customers with accurate wait times and monitored waiting list.
- Performed light administrative duties such as filing documents and taking messages.
- Assisted servers in seating guests by escorting them to their tables.
Host
The Melting Pot Restaurants Inc.
Louisville, CO
03.2024 - 05.2024
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Took reservations over phone and in person.
- Managed incoming calls during busy shifts.
- Processed payments from customers using a POS system.
- Contributed to team efforts by accomplishing related tasks as needed.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Performed light administrative duties such as filing documents and taking messages.
Front of House Employee
Chick-fil-A
Sheridan, CO
03.2021 - 02.2022
- Greeted customers and provided friendly customer service.
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
- Prepared drinks upon request according to recipes and standards set by management.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Adhered to all health code regulations when handling food items or beverages.
- Provided take-out services to customers who preferred to dine offsite.
- Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
- Explained menu items, took orders and delivered food courses according to instruction.
- Trained and mentored new FOH staff in restaurant procedures, food safety, and customer service standards.
- Handled customer queries and complaints, ensuring satisfactory resolution.
Education
High School Diploma -
SkyView Academy
Highlands Ranch05-2023
Some College (No Degree) - Mechanical Engineering
University of Colorado At Boulder
Boulder, COSome College (No Degree) - Business
University of Colorado Denver
Aurora, COSkills
- Upselling and Cross Selling
- Excellent customer service
- Handling Customer Complaints
- Table setting and bussing
- Menu presentation
- Supply Restocking
- Menu Memorization
- Organization and Planning
- Telephone reception
- Team Collaboration
- Detail Oriented
- Guest Relations
- Customer Service
- Strong interpersonal skills
Accomplishments
- Employee of the month, February 2023
- 2 time winner of the Server Assistant Bump Contest
Languages
Spanish
Native/ Bilingual
Timeline
Host
The Melting Pot Restaurants Inc.
03.2024 - 05.2024
Drink Runner
The Melting Pot Restaurants Inc.
09.2023 - Current
Busser
The Melting Pot Restaurants Inc.
06.2023 - Current
Server Assistant
The Melting Pot Restaurants Inc.
06.2023 - Current
Host
The Melting Pot Restaurants Inc.
02.2022 - Current
Front of House Employee
Chick-fil-A
03.2021 - 02.2022
High School Diploma -
SkyView Academy
Some College (No Degree) - Mechanical Engineering
University of Colorado At Boulder
Some College (No Degree) - Business
University of Colorado Denver
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