Victoria Ortiz
Lake Worth,FL
Summary
Caring individual dedicated to exceptional customer service and maintaining clean, functional workspaces. Skilled in office administration tasks, time management, and multitasking. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
2
2
years of professional experience
Work History
Swim Instructor
Swim Quest
Lake Worth, FL
07.2024 - 03.2025
- Supervised class participants and enforced safety rules and regulations to prevent injury.
- Taught basic survival skills such as floating, treading water, emergency exits from the pool.
- Encouraged students to build confidence in and out of water by making swimming fun.
- Observed participants during classes, watching for issues and incorrect techniques.
- Attended staff meetings and training sessions related to teaching methods and safety practices.
- Encouraged swimmers to progress through drills while providing positive feedback on their performance.
Volunteer Student Aide
Atlantic Community High School
Delray Beach, FL
01.2023 - 05.2024
- Assisted administrative personnel and professors in providing photocopies and filings.
- Answered incoming phone calls to address questions or transfer to appropriate staff members.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Supported classroom teachers by managing files, preparing materials and updating records.
Volunteer Sporting Event Admissions Rep
Daniella Niss
Delray , FL
12.2022 - 01.2023
- Verified visitor identification and contact details.
- Computed bills, collected payments and made change for guests.
- Maintained accurate records of participants' arrival in logbook system.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Resolved customer complaints in a professional manner while maintaining composure under pressure.
- Assigned badges to visitors and provided necessary information about the facility.
- Worked successfully with diverse group of volunteers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Atlantic Community High School
Delray Beach, FL05-2024
Associate of Arts - Psychology
Palm Beach State College
Lake Worth, FLSkills
- Customer service
- Team collaboration
- Conflict resolution
- Attention to detail
- Effective communication
- Patience and empathy
- Client relationship management
- Initiative-taking
- Administrative tasks
- Organizational skills
- Strong work ethic and dependable
Languages
Spanish
Native/ Bilingual
Affiliations
- Physical Conditioning
- Avid Reader
- Hiking
- Painting
References
References available upon request.
Timeline
Swim Instructor
Swim Quest
07.2024 - 03.2025
Volunteer Student Aide
Atlantic Community High School
01.2023 - 05.2024
Volunteer Sporting Event Admissions Rep
Daniella Niss
12.2022 - 01.2023
High School Diploma -
Atlantic Community High School
Associate of Arts - Psychology
Palm Beach State College
Similar Profiles
PETER WANGAPETER WANGA
CEO at Quest Dolphins Swim ClubCEO at Quest Dolphins Swim Club
Bryn BurlingtonBryn Burlington
Swim Instructor, Lifeguard, Deck Assistant at Goldfish Swim School & Goldfish Swim School FranchisingSwim Instructor, Lifeguard, Deck Assistant at Goldfish Swim School & Goldfish Swim School Franchising
Luka KruegerLuka Krueger
Assistant Manager at Goldfish Swim School & Goldfish Swim School FranchisingAssistant Manager at Goldfish Swim School & Goldfish Swim School Franchising
Haylie HillsHaylie Hills
Lead Bartender/Supervisor at PopStrokeLead Bartender/Supervisor at PopStroke
Trina CampbellTrina Campbell
Supervisor, In-Room Dining at The Boca RatonSupervisor, In-Room Dining at The Boca Raton