Victoria Ossa
Azusa,CA
Summary
Skilled in crisis management and conflict de-escalation, with a proven ability to foster harmonious living environments. Experienced in coordinating community events and supporting residents to enhance well-being and engagement.
Dedicated Resident Advisor with a strong focus on relationship building and team collaboration. Expertise in active listening and conflict resolution, contributing to improved resident satisfaction and a supportive community atmosphere.
Proficient in facilitating conflict resolution and community engagement, enhancing resident experiences through effective event coordination and interpersonal relationships. Committed to promoting safety and well-being within residential environments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Resident Advisor position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Resident Advisor
Union Station Homeless Services
Pasadena, CA
11.2024 - Current
- Facilitated conflict resolution between residents, promoting a harmonious living environment.
- Coordinated community events to enhance resident engagement and support networks.
- Provided guidance and resources for residents navigating social services and housing options.
- Monitored compliance with facility policies, ensuring safety and well-being of all residents.
- Developed strong relationships with residents, fostering a supportive and inclusive living community.
- Monitored building security by conducting routine rounds throughout the facility.
- Collaborated with fellow Resident Advisors on programming initiatives to create a sense of unity among residents.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Coordinated move-in and move-out processes, ensuring smooth transitions for new and departing residents.
- Managed conflicts among residents effectively, ensuring a peaceful living environment.
- Supported personal needs of residents dealing with diverse conditions.
- Enhanced resident satisfaction by promptly addressing concerns and providing solutions.
- Served as an approachable liaison between residents and housing administration staff regarding any concerns or suggestions.
- Enforced policies and safety standards through building and room rounds.
- Solved grievances and complaints by collaborating with residents.
- Assisted in the development of residence policies, contributing to a safe and positive community atmosphere.
- Administered emergency response procedures during crises, maintaining resident safety as a top priority.
- Conducted regular room inspections to maintain cleanliness and safety standards within the residential facility.
- Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
- Mentored new Resident Advisors, sharing best practices for effective communication and problem-solving skills.
- Promoted positive relations between residents and staff.
- Maintained detailed records of resident interactions and incidents, ensuring accurate documentation for administrative use.
- Ensured compliance with fire safety regulations, conducting regular drills and safety inspections.
- Fostered leadership skills among residents by mentoring and involving them in decision-making processes.
- Streamlined move-in and move-out processes, making transitions smoother for residents.
- Improved resident satisfaction with prompt and empathetic resolution of interpersonal conflicts.
Monitor
Volunteers of America of Greater Los Angeles
Hacienda Heights, CA
09.2022 - 11.2024
- Monitored participant compliance with program guidelines to ensure safety and well-being.
- Conducted regular assessments of client needs to provide appropriate support and resources.
- Collaborated with team members to develop effective intervention strategies for at-risk individuals.
- Maintained accurate documentation of client interactions and progress in electronic records system.
- Trained new staff on operational protocols and best practices for participant engagement.
- Contributed to the development of monitoring policies and procedures, promoting a standardized approach across all units.
- Conducted routine inspections of monitoring equipment to ensure optimal functionality, proactively addressing any issues identified.
- Assisted with staff training on new monitoring technologies, facilitating seamless adoption within the workplace.
- Improved efficiency in the department by streamlining documentation processes for accurate record keeping.
- Facilitated smooth transitions between shifts by providing thorough handoff reports, ensuring continuity of care for monitored participants.
- Streamlined data collection processes to support accurate and timely reporting.
- Strengthened security measures, conducting regular checks and updating protocols as necessary.
- Enhanced safety protocols by conducting regular monitoring and reporting of environmental hazards.
- Improved workflow efficiency with meticulous oversight of project timelines and deliverables.
- Facilitated safer workplace environment, identifying and addressing potential safety risks.
- Ensured compliance with industry standards, conducting thorough inspections.
- Improved health and safety standards, conducting regular training sessions on best practices.
- Supported crisis management efforts, closely monitoring and reporting on emergency situations.
- Provided support and guidance to participants in conflict resolution.
Education
Kinesiology
Citrus Community College
GlendoraSkills
- Peer mediation
- Policy enforcement
- Activity planning
- Behavior monitoring
- Assertiveness
- Crisis management
- Interpersonal relationships
- Motivational skills
- Client relationship management
- Multicultural competence
- Safety practices
- Security procedures
- Resident monitoring
- Emergency response
- Life skills development
- Safety standards and compliance
- Relationship building
- Active listening
- Incident reporting
- Emotional support
- Staff communication
- Microsoft office
- General housekeeping
- Crisis prevention intervention
- Activities oversight
- Maintenance requests
- Preventive Maintenance
- Message delivery
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Organizational skills
- Team collaboration
- Team leadership
- Adaptability and flexibility
- Decision-making
- Mental health awareness
- Conflict de-escalation
- Positive reinforcement
- Safety protocols
- Interpersonal skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Administered de-escalation tactics in Pro-Act training and use the training for awareness assistance.
- CPR/AED certified until June 2026
- Crisis trained in fire drills and communicating with co workers in where and what needs to be done with a short notice.
Certification
CPR/AED until June 2026
Pro Act certified for de-escalation and problem-solving
Timeline
Resident Advisor
Union Station Homeless Services
11.2024 - Current
Monitor
Volunteers of America of Greater Los Angeles
09.2022 - 11.2024
Kinesiology
Citrus Community College