Victoria Owens
Honolulu
Summary
Operations-focused professional with experience in order management, production tracking, inventory control, and vendor coordination. Skilled at reviewing orders, auditing invoices, and keeping projects on track, with a proven ability to streamline workflows, meet deadlines, and maintain high quality standards.
Overview
9
9
years of professional experience
Work History
Manufacturing Operations Coordinator
Signature Championship Rings
02.2022 - Current
- Review and process incoming custom product orders, ensuring accuracy, completeness, and compliance with manufacturing requirements before release to production.
- Coordinate order submissions with overseas manufacturing partners, acting as the primary quality and accuracy checkpoint prior to production approval.
- Audit factory invoices against original orders to identify pricing discrepancies, configuration errors, and specification mismatches.
- Analyze cost structures and pricing details to ensure accurate billing and margin protection prior to production authorization.
- Reduce costly production errors by identifying and correcting order and pricing issues before manufacturing begins.
- After production approval, enter and maintain detailed pricing, order, and production data within internal databases with a high degree of accuracy.
- Maintain visibility across all active production orders, ensuring accurate timelines, status updates, and delivery expectations.
- Serve as a key control point between sales, operations, and manufacturing to ensure smooth order-to-production workflows.
Administrative & Payroll Coordinator
Margaritas
01.2022 - Current
- Organize and maintain digital records for employee documentation, payroll files, and financial records within Google Drive, improving accessibility and compliance.
- Prepare and manage pay-period worksheets calculating tip distribution and wage allocations for submission to the payroll office.
- Ensure accuracy of payroll data by validating tip, wage, and time clock information prior to payroll processing.
- Collect and review inventory counts from staff and place product orders with multiple vendors while adhering to vendor-specific deadlines and minimum order requirements.
Client Operations Coordinator
World Class Notary
04.2025 - 07.2025
- Assisted clients with Apostille applications, background check submissions, and vital records requests, ensuring accuracy and compliance with submission requirements.
- Performed ink and digital fingerprinting services for regulatory, employment, and medical licensing background checks.
- Managed client cases using Monday.com, tracking documents through each stage of project completion and ensuring deadlines, requirements, and quality standards were met.
- Handled client billing by generating invoices and accepting payments through QuickBooks.
- Maintained highly organized digital case files and workflow tracking systems to support efficient operations and client communication.
Ecommerce Operations Coordinator
Effective Natural Products
02.2021 - 03.2022
- Support daily ecommerce operations spanning inventory control, fulfillment coordination, customer experience, and financial operations.
- Manage inventory availability coordinating with the manufacturer to prevent stockouts and fulfillment delays.
- Used 3PL Central warehouse management software to process, track, and fulfill orders placed via phone, email, or any other non-Shopify channels.
- Provide customer support to both B2B and B2C customers via phone, email, and live chat, resolving order, product, billing, and shipping issues.
- Generate, send, and reconcile B2B invoices using QuickBooks, ensuring accurate billing, payment tracking, and account reconciliation.
- Maintain and update Shopify product listings, including uploading images, editing descriptions, and ensuring accurate product information.
Ecommerce Operations Coordinator
Return2Fitness
10.2016 - 05.2020
- Served as the operational hub connecting sales channels, vendors, fulfillment, and customer experience.
- Managed inventory, product listings, and availability across Shopify, Amazon, and eBay, ensuring accuracy and preventing stockouts across all sales channels.
- Updated and optimized product listings across all platforms, maintaining consistent pricing, descriptions, and product data.
- Provided customer support via email and chat across multiple marketplaces, resolving order, product, and shipping issues.
- Built and launched a customer-facing product recommendation and injury index tool that improved customer navigation and buying experience.
- Ran email marketing campaigns via MailChimp to drive repeat purchases and support promotional initiatives.
- Managed daily vendor communications and fulfillment workflows across more than 10 drop-shipping partners and Amazon FBA.
Education
Bachelor of Fine Arts - Visual Communications
Truman State University
Kirksville, MO08-2016
Skills
- Operations & workflow management
- Project & case management (Mondaycom, Asana, Slack)
- Multichannel order processing & fulfillment
- Inventory control & vendor coordination
- Production tracking & quality assurance
- Process improvement & efficiency optimization
- Data analysis & reporting
- Compliance & documentation management
Timeline
Client Operations Coordinator
World Class Notary
04.2025 - 07.2025
Manufacturing Operations Coordinator
Signature Championship Rings
02.2022 - Current
Administrative & Payroll Coordinator
Margaritas
01.2022 - Current
Ecommerce Operations Coordinator
Effective Natural Products
02.2021 - 03.2022
Ecommerce Operations Coordinator
Return2Fitness
10.2016 - 05.2020
Bachelor of Fine Arts - Visual Communications
Truman State University