VICTORIA PACE
Halifax,MA
Summary
Experienced healthcare professional with 7+ years of leading client-facing initiatives, optimizing vendor partnerships, and implementing programs across both self-funded and fully insured payer industries. Proven success in managing mobile integrated health and virtual care programs aimed to reduce ED and inpatient utilization, drive medical cost savings, and expand access to care. Skilled in cross-functional collaboration, workflow refinements, and translating data into actionable strategic insights to elevate outcomes. Committed to driving value through innovative solutions, improving the delivery and total cost of care, and fostering long-term, profitable client relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Project Coordinator, Medical Cost Innovation & Strategy
Point32Health
12.2022 - 05.2024
- Conducted market research to identify potential vendor programs, leveraging data analysis and clinical expertise to guide strategic partnerships aligned with annual cost-savings objectives
- Acted as a central liaison for multidisciplinary teams, streamlining stakeholder communication and responding to data and information requests to enable timely, informed decisions
- Improved operational efficiency by identifying gaps in strategic planning and facilitating team coordination through organizing well-structured meetings, materials, and presentations.
Client Success Manager
The Phia Group, LLC
11.2020 - 12.2022
- Managed a portfolio of over 15 Third Party Administrator (TPA) client accounts in the self-funded healthcare space, driving account growth and retention through strategic engagement
- Conducted Quarterly Business Reviews and delivered tailored performance reports to identify value-add cost-containment opportunities and optimize service utilization
- Led contract renewal and expansion discussions, resulting in improved client satisfaction and increased account revenue
- Provided data-driven insights to improve client engagement and align services with evolving client needs to drive cost savings for the health plans they administer.
Program Manager, Clinical Vendor Partnerships
Point32Health
05.2024 - Current
- Oversee daily operations and strategic relationships with multiple clinical vendor programs, including Mobile Urgent Care and Virtual Cardiac Rehab, ensuring alignment with clinical objectives and seamless service delivery
- Led the implementation of mobile-integrated vendor programs, resulting in reduced ED and inpatient utilization, and expanded access to care for Medicare and Medicaid populations across New England
- Directed the successful roll-out of three preventative at-home screening vendor program initiatives, contributing to improved Stars and HEDIS quality ratings and securing >$1M of increased organizational funding
- Developed comprehensive training materials, clinical overviews, and presentation slides to educate internal care teams and engage providers in MIH program adoption
- Presented MIH strategy and access-to-care innovation solutions to the organization’s top provider groups at a Medical Directors meeting, receiving highly positive feedback through a post-event survey
- Collaborated with cross-functional team members and senior leadership to troubleshoot operational roadblocks, optimize workflows, and refine care models aligned with MIH strategy and vendor capabilities
- Monitored key performance indicators through regular reporting and led Quarterly Business Reviews to assess vendor impact, drive continuous improvement, and strengthen member engagement and retention.
Manager, Client Implementations
The Phia Group, LLC
11.2018 - 11.2020
- Directed implementations of cost-containment services for new TPA clients post-contract execution by holding recurring status calls and developing project plans to guide and track progress on key milestones
- Facilitated weekly cross-functional status meetings with Sales Team and business stakeholders to resolve barriers and ensure on-time delivery to reach target execution deadlines
- Delivered seamless implementations by setting clear expectations and maintaining ongoing client communication throughout the onboarding lifecycle.
Client Implementations Coordinator
The Phia Group, LLC
12.2017 - 11.2018
- Supported onboardings of new client accounts by coordinating kickoff calls, preparing implementation materials, and tracking action items and deliverables
- Maintained detailed project documentation and ensured all stakeholders remained aligned with timeline expectations
- Handled up to 100+ emails per day, demonstrating high attention to detail and efficiency in a fast-paced environment
- Promoted to Manager within two years based on demonstrated leadership and consistent delivery of support for successful implementations.
Education
Bachelor of Arts - Communications: Business Concentration
University of New Hampshire
Durham, NH05.2015
Skills
- Client/Vendor account management
- Self-funded and fully insured Health Insurance
- Project management
- Meeting coordination
- Onboarding process design
- Strategic alignment
- Workflow coordination
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Reliability
- Excellent verbal and written communication
- Organizational skills
- Stakeholder management
- Negotiation and conflict resolution
- Business analysis and reporting
- Healthcare analytics
Certification
- Fundamentals of Predictive Project Management | Project Management Institute September 2023
- Self-Insured Industry of America (SIIA) Future Leaders Committee Member 2018-2020
Timeline
Program Manager, Clinical Vendor Partnerships
Point32Health
05.2024 - Current
Senior Project Coordinator, Medical Cost Innovation & Strategy
Point32Health
12.2022 - 05.2024
Client Success Manager
The Phia Group, LLC
11.2020 - 12.2022
Manager, Client Implementations
The Phia Group, LLC
11.2018 - 11.2020
Client Implementations Coordinator
The Phia Group, LLC
12.2017 - 11.2018
Bachelor of Arts - Communications: Business Concentration
University of New Hampshire
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