Victoria Pacheco Arteaga
Redwood City,CA
Summary
Adept at driving project success and streamlining operations; my tenure at BMO Bank of Montreal showcases a blend of exceptional team leadership and data analytics prowess. Leveraging skills in database management, finance, project success, streamlining operations, boosting efficiency, team supervision and mentoring new hires, I’ve spearheaded initiatives that significantly enhanced client satisfaction and operational efficiency with a commitment to continuous improvement.
Overview
7
7
years of professional experience
Work History
Senior Associate Relationship Banker
BMO Bank of Montreal
09.2023 - Current
- Sold the most credit cards in a month as a new banker
- Trained in Excel to assist manger with accurate information
- Created an Audit File to assist peers with Audit preparations
- Handled all Bank Operations on teller side; Filing, spreadsheets, inventory, cash orders, audit, online training, training new hires.
- Trained and supported new team members, maintaining culture of collaboration.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Increased client satisfaction through thorough analysis of project requirements and delivering high-quality results.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Performed wide-ranging administrative, financial and service-related functions.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Volunteered to help with special projects of varying degrees of complexity.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Served as corporate liaison for finance, IT, and marketing departments.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Completed daily logs for management review.
- Proofread and edited documents for accuracy and grammar.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Negotiated with suppliers to secure cost-effective contracts, improving company's bottom line.
- Improved reporting accuracy, implementing new data management system.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Maintained customer records and updated account information.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Participated in ongoing professional development opportunities to remain current in industry best practices and continually improve service provision.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Monitored accuracy of customer information in system.
- Strengthened bank-client relationships, proactively addressing inquiries and resolving any issues promptly.
- Implemented new CRM software to better track client interactions and needs.
- Pioneered digital banking tutorial for clients, facilitating shift towards digital platforms.
- Spearheaded client feedback initiative that led to significant improvements in service delivery.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Universal Banker
Bank of the West, BNP Paribas
09.2022 - 09.2023
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Maintained accuracy in daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within the branch.
- Increased referral rates by forging strong connections with customers and identifying potential business development opportunities.
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
- Contributed to a high-performing team culture by actively participating in training sessions, staff meetings, and ongoing professional development opportunities.
- Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
- Assisted branch manager in meeting sales targets by executing various marketing strategies and initiatives.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
- Delivered comprehensive financial guidance through regular consultations with clients, cultivating trust and loyalty over time.
- Opened, closed, and updated accounts for customers.
- Balanced teller drawers and ATM cash.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Executed wire transfers, stop payments and account transfers.
- Educated customers on online banking and mobile banking applications.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Trained new hires on customer service policies and procedures.
- Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.
- Mentored junior staff members, fostering a supportive work environment that encouraged professional growth and development.
- Negotiated with software vendors to implement new banking platform, improving operational efficiency and customer service capabilities.
- Mentored junior bankers, enhancing their skills in customer service and financial analysis for career progression.
- Developed financial models to predict future market trends, aiding in strategic planning and investment decisions of bank.
- Initiated cross-selling strategy that significantly increased uptake of additional banking products and services.
- Collaborated with IT department to enhance online banking security measures, reducing instances of fraud and unauthorized access.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Hair Stylist Assistant
Hair Illusions Salon
02.2021 - 08.2022
- Offered exceptional service and support to walk-in and scheduled clients.
- Answered telephone calls to provide information and schedule new appointments.
- Increased client satisfaction by providing excellent customer service.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Increased revenue through effective customer service and inventory management.
- Used social media platforms to promote salon and services.
- Updated client records and maintained client confidentiality.
- Improved efficiency of salon operations by promptly greeting clients, managing their appointments, and addressing any concerns or inquiries.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Kept accurate records of all transactions, ensuring proper accounting procedures were followed at the end of each day.
- Set appointments for approximately 10 clients per day.
- Increased client retention with effective communication skills and timely appointment scheduling.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Hair Artist Assistant
Hair & Soul Salon
09.2021 - 07.2022
- Increased salon revenue by upselling additional services and products during appointments.
- Assisted junior stylists with technique development through mentoring sessions, improving overall skill level within the salon team.
- Built a strong clientele through superior customer service, attention to detail, and consistent results.
- Nurtured long-lasting relationships with clients by effectively addressing concerns and ensuring satisfaction following each appointment.
- Showcased excellent interpersonal skills to establish trust with clients, resulting in repeat bookings and a steady stream of referrals.
- Answered phone calls and emails to schedule client appointments.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Processed payments, entering sales in register for prompt customer service.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Demonstrated thorough knowledge of all salon products and services.
- Counted and documented opening and closing cash amounts daily.
- Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
- Distributed business cards outside of salon to generate new business.
- Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
- Reduced product waste by accurately measuring color formulas and maintaining proper inventory levels.
- Improved booking efficiency by implementing an online scheduling system for easier access for clients outside of business hours.
- Negotiated with suppliers to obtain high-quality products at competitive prices.
- Leveraged social media platforms to showcase work and attract broader clientele.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Elevated executive productivity, managing complex calendars and arranging travel itineraries.
- Improved data management by creating comprehensive databases for easier access to critical information.
Sales Associate/Representative
Target
07.2017 - 10.2018
- Helped customers locate products and checked store system for merchandise at other sites.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Wrapped, boxed and weighed bakery department products.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Collected, arranged, and input information into database system.
- Devised and implemented processes and procedures to streamline operations.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Observed packing operations to verify conformance to specifications.
- Self-motivated, with a strong sense of personal responsibility.
Education
Cosmetology
Paul Mitchell The School
Modesto, CA01.2021
Woodside High School
Woodside, CA01.2017
Skills
- Training and mentoring
- Performance monitoring
- Team Leadership
- Team Supervision
- Proficient in Software
- Data Analytics
- Project Management
- Project Coordination
- Finance
- Schedule Management
- Complaint Management
- Bookkeeping
- Account Reconciliation
- Inventory Control
- New Hire Training
- Computer Skills
- Data Entry
- Preparing reports
- Computer competencies
- Shipment Processing
- Flexible Schedule
- Product Merchandising
- Sales expertise
- Service assistance
- Documentation and Recordkeeping
- Database Management
- Meeting planning
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Senior Associate Relationship Banker
BMO Bank of Montreal
09.2023 - Current
Universal Banker
Bank of the West, BNP Paribas
09.2022 - 09.2023
Hair Artist Assistant
Hair & Soul Salon
09.2021 - 07.2022
Hair Stylist Assistant
Hair Illusions Salon
02.2021 - 08.2022
Sales Associate/Representative
Target
07.2017 - 10.2018
Cosmetology
Paul Mitchell The School
Woodside High School
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