Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Padilla

Phoenix,AZ

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

18
18
years of professional experience

Work History

Certified Nursing Assistant

Valleywise Hospital
Phoenix, Arizona
11.2021 - 05.2025
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Documented patient information accurately in electronic health records systems.
  • Supported medical staff during procedures and patient treatments as needed.
  • Educated patients and families on care plans and health management strategies.
  • Provided emotional support to patients, fostering a compassionate environment.
  • Responded quickly to emergency situations involving sudden illness or injury.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Participated in educational programs related to nursing assistant skills development.

Lead Certified Nursing Assistant

South Mountain Post Acute
Phoenix, Arizona
10.2019 - 11.2023
  • Trained new nursing assistants on facility protocols and procedures.
  • Maintained accurate patient records and documentation for care plans.
  • Collaborated with multidisciplinary teams to ensure comprehensive patient care.
  • Monitored vital signs, such as blood pressure and pulse rate.
  • Provided emotional support to patients and their families during difficult times.
  • Assisted in the development of individualized plans of care for each resident according to physician's orders or nursing assessment results.
  • Observed patients' behavior and reported any changes to medical staff.
  • Coordinated with other healthcare professionals to ensure quality patient care was provided.
  • Guided CNAs to complete work according to state standards, HIPPA requirements and internal practices.
  • Upheld infection control and prevention procedures with safe handling and disinfection protocols.
  • Promoted effective communication among healthcare team members through active listening skills.
  • Performed daily rounds to check on residents' health status, comfort level, pain management needs and overall well-being.
  • Developed strong relationships with residents by providing compassionate care tailored to meet their individual needs.
  • Maintained a safe environment for both residents and staff members by following established protocols regarding infection control procedures.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.

Manager

Arizona Mentor
Phoenix, Arizona
11.2014 - 11.2018
  • Oversaw client case management to ensure individualized support and care plans.
  • Coordinated staff training programs to improve service quality and compliance.
  • Managed team schedules and resource allocation for efficient operations.
  • Led performance assessments to identify areas for staff development and growth.
  • Streamlined processes to enhance workflow efficiency across multiple departments.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Provided leadership during times of organizational change or crisis situations.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.

Receptionist

South West Design
Phoenix, Arizona
11.2007 - 11.2009
  • Scheduled appointments and maintained the office calendar for design consultations.
  • Greeted clients and visitors warmly upon arrival at the design studio.
  • Managed incoming calls and directed them to appropriate team members efficiently.
  • Organized client files and ensured all documents were accurately filed and accessible.
  • Assisted in maintaining a clean and welcoming reception area for guests.
  • Collaborated with the design team to coordinate project-related communication with clients.
  • Processed incoming mail and packages, ensuring timely distribution to staff members.
  • Utilized office software to manage communications and enhance workflow efficiency.
  • Scheduled and confirmed appointments.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Updated and recorded customer or client information to maintain accounts.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Monitored office supplies inventory and placed orders when necessary.

Education

Associate of Science - Nursing Science

Maricopa Community Colleges, Gateway Community College
Phoenix, AZ
05-2027

Certificate - Nursing

Accord Health Care
3816 N 27th Ave, Phoenix AZ 85017
09-2019

High School Diploma -

Metro Tech High School
1900 W. Thomas Rd. Phoenix AZ 85015
05-2006

Skills

  • Team collaboration
  • Trustworthy companion
  • Effective communication
  • HIPAA compliance
  • Companionship and emotional support
  • Complex Problem-solving
  • Healthcare ethics
  • Maintaining privacy

Timeline

Certified Nursing Assistant

Valleywise Hospital
11.2021 - 05.2025

Lead Certified Nursing Assistant

South Mountain Post Acute
10.2019 - 11.2023

Manager

Arizona Mentor
11.2014 - 11.2018

Receptionist

South West Design
11.2007 - 11.2009

Associate of Science - Nursing Science

Maricopa Community Colleges, Gateway Community College

Certificate - Nursing

Accord Health Care

High School Diploma -

Metro Tech High School

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