Victoria Palacio
Altamonte Springs,FL
Summary
Pursuing a degree in Hospitality and Tourism Management, I've honed skills in problem-solving, adaptability, and customer service through varied academic and professional experiences, eager to bring these strengths to a collaborative team environment.
Overview
7
7
years of professional experience
Work History
Proposal Writer
KR Insurance
Orlando, Florida
08.2024 - Current
- Developed detailed outlines for each proposal section to ensure clarity and accuracy.
- Edited and proofread all documents before submission.
- Gathered data from internal teams or external sources to incorporate into proposals.
Grocery Stock Clerk
Publix
Altamonte Springs, Florida
08.2021 - Current
- Ensured shelves were stocked adequately with merchandise and rotated products according to expiration dates.
- Organized backroom storage areas for efficient retrieval of items.
- Received, unloaded, and processed incoming shipments of grocery items.
Retail Customer Consultant
Rack Room Shoes
01.2019 - 01.2020
- Delivered tailored customer service and product advice, enhancing the shopping experience.
- Contributed to store upkeep, ensuring an appealing and orderly retail environment.
- Processed orders, returns, exchanges, payments, credits, and adjustments according to company policies and procedures.
Office Administration Specialist
Shelby Operations LLC
Aventura, Florida
01.2018 - 01.2019
- Executed administrative tasks, facilitating smooth office operations and document management.
- Assisted clients via phone, directing them effectively and reflecting strong communication skills.
- Prepared invoices, bills, receipts, and purchase orders.
Education
Associate of Science - Hospitality and Tourism Management
Valencia College
Orlando10.2024
High School Diploma -
Charles W. Flanagan High School
Pembroke Pines01.2021
Skills
- Tech Proficiency
- Customer Service Excellence
- Effective Communication
- Problem-Solving
- Adaptability
- Project Management Tools
- Social Media Management
Accomplishments
- Honor Roll
- National Junior Honor Society
Timeline
Proposal Writer
KR Insurance
08.2024 - Current
Grocery Stock Clerk
Publix
08.2021 - Current
Retail Customer Consultant
Rack Room Shoes
01.2019 - 01.2020
Office Administration Specialist
Shelby Operations LLC
01.2018 - 01.2019
Associate of Science - Hospitality and Tourism Management
Valencia College
High School Diploma -
Charles W. Flanagan High School
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