Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Palacios

Herriman,UT

Summary

Motivated Trainer eager to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than 3 years of related experience and superior planning and time management abilities. Enthusiastic training professional successful at developing training plans and supplementary materials to help students excel. Works under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with remote training technology and methodologies. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience
2
2
Languages

Work History

Trainer

Flextronics
05.2022 - Current
  • Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
  • Improved employee performance by designing and implementing effective training programs.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Supported productivity increase and business growth through new hire training and mentoring.
  • Provided coaching and mentoring to employees.
  • Established and maintained quality control standards.

Returns Processor

Rakuten Super Logistics U.S
01.2020 - 05.2022
  • Initiated proactive communication with customers regarding status updates on their returns requests, fostering positive relationships through transparency and professionalism.
  • Collaborated with shipping department to expedite return process, minimizing delays and ensuring customer satisfaction.
  • Contributed to the reduction of fraudulent returns by diligently following company guidelines and identifying suspicious activity when necessary.
  • Evaluated product condition upon return, determining eligibility for refund, exchange, or repair according to company policies.
  • Assisted in the preparation of monthly reports on returns processing performance, providing valuable insights for continuous improvement efforts.
  • Maintained detailed records of all return transactions, facilitating accurate tracking and analysis for management review.
  • Provided exceptional customer service during all stages of the return process, addressing concerns and resolving issues promptly.
  • Managed inventory control of returned items, ensuring accurate record-keeping and preventing stock discrepancies.
  • Trained new hires on return processing procedures, fostering a supportive learning environment that ensured consistent performance standards across the team.

Education

High School Diploma -

U.E.N Luis Beltran Prieto Figueroa
Venezuela, Caracas
05.2001 -

Skills

Interpersonal Communication

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Timeline

Trainer

Flextronics
05.2022 - Current

Returns Processor

Rakuten Super Logistics U.S
01.2020 - 05.2022

High School Diploma -

U.E.N Luis Beltran Prieto Figueroa
05.2001 -

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Victoria Palacios