Victoria Papa
Glenside,PA
Summary
Adept at fostering patient-focused care and maintaining confidentiality, working as a Unit Clerk and Patient Care Representative honed my organizational and multitasking abilities. I excelled in streamlining processes to enhance patient satisfaction, demonstrating a blend of empathetic relationship building and efficient patient scheduling, significantly elevating service quality standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Care Representative
Cardiology Consultants of Philadelphia
03.2023 - Current
- Maintained confidentiality of patient data and condition to safeguard health information.
- Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
- Greeted and directed patients to examination rooms and verified insurance coverage and collected co-payments.
- Demonstrated exceptional organizational skills by managing multiple tasks simultaneously while prioritizing urgent matters effectively in a fast-paced setting.
- Provided compassionate support to patients during difficult situations, offering emotional reassurance while maintaining a professional demeanor.
- Maintained accurate patient records to support effective diagnoses and proper treatments for each individual case.
- Built strong relationships with patients and their families, fostering trust and confidence in the care provided by the facility.
- Exceeded service quality standards set forth by regulatory bodies by consistently performing tasks with the utmost professionalism and attention to detail.
Health Unit Coordinator
Einstein Medical Center Montgomery
01.2019 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
- Improved patient care by efficiently coordinating and scheduling medical appointments, tests, and procedures.
PCA/HUC
Einstein Medical Center Montgomery
05.2019 - 03.2024
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Improved patient comfort by providing compassionate and attentive care.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Assisted with feeding, and changing diapers
- Assisted with Mothers who have drug addiction, and helped advocate for them
Medical Biller
Einstein Physicians Montgomery
05.2021 - 10.2022
- Kept all patient information secure and confidential.
- Executed billing tasks and recorded information in company databases.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Determined proper codes for medical records and patient services.
- Made reports of Physician/Medical Assistant errors and sent out once a week to Physicians/Medical Assistants
- Helped Physicians and Medical Assistants with tasks, questions, and any billing issues/questions they may have
- Entered in manual charges for billing
- Maintained compliance with industry regulations by staying updated on changes to medical billing codes and requirements.
- Collaborated with healthcare providers, ensuring accurate documentation for seamless billing operations.
- Researched and resolved billing discrepancies to enable accurate billing.
Sorter
UPS
07.2016 - 02.2019
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
- Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
- Lifted packages 80lbs everyday.
- Helped sort packages over 80lbs everyday
Warehouse Worker
Aramark
09.2015 - 03.2016
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 40 pounds.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Education
Certification - Certified Recovery Specialist
Reading Area Community College
Reading, PA05-2024
GED -
Temple University
Philadelphia, PA05-2017
Skills
- Organizational skills
- Multitasking
- Patient-focused care
- Verbal and written communication
- Patient confidentiality
- Relationship building
- Patient chart maintenance
- Patient scheduling
- Patient registration
- Scheduling appointments
- Documentation
- Patient information verification
- Advocating for patients
Certification
Certified Recovery Specialist
Timeline
Patient Care Representative
Cardiology Consultants of Philadelphia
03.2023 - Current
Medical Biller
Einstein Physicians Montgomery
05.2021 - 10.2022
PCA/HUC
Einstein Medical Center Montgomery
05.2019 - 03.2024
Health Unit Coordinator
Einstein Medical Center Montgomery
01.2019 - Current
Sorter
UPS
07.2016 - 02.2019
Warehouse Worker
Aramark
09.2015 - 03.2016
Certified Recovery Specialist
Certification - Certified Recovery Specialist
Reading Area Community College
GED -
Temple University
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