Victoria Papa
Glenside,PA
Summary
Adept at fostering patient-focused care and maintaining confidentiality, working as a Unit Clerk and Patient Care Representative honed my organizational and multitasking abilities. I excelled in streamlining processes to enhance patient satisfaction, demonstrating a blend of empathetic relationship building and efficient patient scheduling, significantly elevating service quality standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Care Representative
Cardiology Consultants of Philadelphia
East Norriton, PA
03.2023 - Current
- Maintained confidentiality of patient data and condition to safeguard health information.
- Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
- Greeted and directed patients to examination rooms and verified insurance coverage and collected co-payments.
- Demonstrated exceptional organizational skills by managing multiple tasks simultaneously while prioritizing urgent matters effectively in a fast-paced setting.
- Provided compassionate support to patients during difficult situations, offering emotional reassurance while maintaining a professional demeanor.
- Maintained accurate patient records to support effective diagnoses and proper treatments for each individual case.
- Built strong relationships with patients and their families, fostering trust and confidence in the care provided by the facility.
- Exceeded service quality standards set forth by regulatory bodies by consistently performing tasks with the utmost professionalism and attention to detail.
Health Unit Coordinator
Einstein Medical Center Montgomery
East Norriton, PA
01.2019 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
- Improved patient care by efficiently coordinating and scheduling medical appointments, tests, and procedures.
PCA/HUC
Einstein Medical Center Montgomery
East Norriton, PA
05.2019 - 03.2024
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Improved patient comfort by providing compassionate and attentive care.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Assisted with feeding, and changing diapers
- Assisted with Mothers who have drug addiction, and helped advocate for them
Medical Biller
Einstein Physicians Montgomery
1330 Powell Street
05.2021 - 10.2022
- Kept all patient information secure and confidential.
- Executed billing tasks and recorded information in company databases.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Determined proper codes for medical records and patient services.
- Made reports of Physician/Medical Assistant errors and sent out once a week to Physicians/Medical Assistants
- Helped Physicians and Medical Assistants with tasks, questions, and any billing issues/questions they may have
- Entered in manual charges for billing
- Maintained compliance with industry regulations by staying updated on changes to medical billing codes and requirements.
- Collaborated with healthcare providers, ensuring accurate documentation for seamless billing operations.
- Researched and resolved billing discrepancies to enable accurate billing.
Sorter
UPS
Horsham, PA
07.2016 - 02.2019
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
- Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
- Lifted packages 80lbs everyday.
- Helped sort packages over 80lbs everyday
Warehouse Worker
Aramark
Phoenixville, PA
09.2015 - 03.2016
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 40 pounds.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Education
Certification - Certified Recovery Specialist
Reading Area Community College
Reading, PA05-2024
GED -
Temple University
Philadelphia, PA05-2017
Skills
- Organizational skills
- Multitasking
- Patient-focused care
- Verbal and written communication
- Patient confidentiality
- Relationship building
- Patient chart maintenance
- Patient scheduling
- Patient registration
- Scheduling appointments
- Documentation
- Patient information verification
- Advocating for patients
Certification
Certified Recovery Specialist
Timeline
Patient Care Representative
Cardiology Consultants of Philadelphia
03.2023 - Current
Medical Biller
Einstein Physicians Montgomery
05.2021 - 10.2022
PCA/HUC
Einstein Medical Center Montgomery
05.2019 - 03.2024
Health Unit Coordinator
Einstein Medical Center Montgomery
01.2019 - Current
Sorter
UPS
07.2016 - 02.2019
Warehouse Worker
Aramark
09.2015 - 03.2016
Certification - Certified Recovery Specialist
Reading Area Community College
GED -
Temple University