Victoria Paramo
West Covina
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize engagement and performance.
Overview
12
12
years of professional experience
Work History
Branch Manager
SoCal Employment Inc.
02.2024 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
On-Site Manager
Istaffing
06.2023 - 12.2023
- Onboarded new employees in time reporting and payroll systems.
- Managed payroll and time and attendance systems.
- Confirmed attendance, hours worked and pay rates to properly post information in appropriate records.
- Managed all administrative tasks including payroll processing, invoicing.
- Recruited and trained new employees to meet job requirements.
- Conducted regular safety meetings, orientations and training sessions for employees.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Created detailed reports on team activities as requested by management.
Onsite Supervisor
Randstad In House Services
03.2017 - 04.2023
- Verified candidates by conducting background checks and connecting with references.
- Met staffing objectives through effective recruitment and detailed evaluations of job candidates.
- Recruiting new associates for general labor as well as special skills
- Zoom meetings
- Orientations and safety meetings
- New start head count pet week 250 +
- Processed and sent invoices, adjustments and credit memos to customers.
- Onboarded new employees in time reporting and payroll systems.
- Managed payroll for temporary, hourly, and salaried employees.
- Processed rehires, transfers, terminations, garnishments and withholdings.
Property Administrator
El Monte Property Management
06.2014 - 02.2018
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
- Followed up on delinquent tenants and coordinated collection procedures.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
- Responded to Common Area Maintenance (CAM) inquiries.
- AppFolio
- Yardi
- Bank Deposits & Money Order Transfers.
- Process applications and BKG checks.
CSR/3PL Logistics Router
ECH Industries, LLC
12.2013 - 01.2017
- Microsoft /Google Docs
- WMS/Core Flex/Ramp/ & Third Party Central
- Planned worked based on expected shipping dates, volumes and destinations.
- Met Schedules demands by planning efficient transportation routes.
- Process refunds, exchange, and company credits for customers facing issues.
- Answered customer questions about policies and procedures with friendly and knowledgeable approach.
- Processed payroll
- Account routing and dispatch
- Shipping through all platforms from FedEx to USPS, CEVA, Estes Express, J.B. Hunt Transport Services & many more.
- Oversee the route of field units and track delivery status of products.
- Managed payroll for employees at 3 different locations.
- Worked with HR staff to accurately track and update paid time off. Prepared purchase orders and expense reports.
Education
Certification - Business Administration
Mt San Antonio College
Walnut, CASkills
- Customer Service
- Logistics
- Recruiting
- Routing
- Staffing
- MS Office
- Team management
- Supervision
- Communications
- Warehouse Management
- E-Commerce
- Invoice processing
- Weekly payroll management
- Property management
- Bilingual (Spanish)
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Branch Manager
SoCal Employment Inc.
02.2024 - Current
On-Site Manager
Istaffing
06.2023 - 12.2023
Onsite Supervisor
Randstad In House Services
03.2017 - 04.2023
Property Administrator
El Monte Property Management
06.2014 - 02.2018
CSR/3PL Logistics Router
ECH Industries, LLC
12.2013 - 01.2017
Certification - Business Administration
Mt San Antonio College
Similar Profiles
Lorraine CouchLorraine Couch
Board Member/Summer Camp Director at SoCal Network/SoCal Kids!Board Member/Summer Camp Director at SoCal Network/SoCal Kids!
Jose ChiticaJose Chitica
Copier Service Technician at SoCal Office Technologies A XeroxCopier Service Technician at SoCal Office Technologies A Xerox
Gabriel BennettGabriel Bennett
Volunteer at San Diego Legion Rugby, SoCal GamesVolunteer at San Diego Legion Rugby, SoCal Games
Haley CervantesHaley Cervantes
Travel Nanny at FreelanceTravel Nanny at Freelance
Stephen Di GiovannaStephen Di Giovanna
Customer Service Representative at Prudential Overall SupplyCustomer Service Representative at Prudential Overall Supply