Summary
Overview
Work History
Education
Skills
References
Timeline
Hi, I’m

VICTORIA PAREDES

Miami,FL

Summary

Dynamic and professional individual with a proven track record of excellence in patient care coordination and administrative support. Notably, gained valuable experience at Cora Physical Therapy, honing skills in critical thinking and adaptability. Successfully streamlined operations and enhanced customer service, resulting in improved patient satisfaction and operational efficiency. Expertise in conflict resolution and policy explanation has driven significant improvements in overall patient experience.

Overview

4
years of professional experience

Work History

Cora Physical Therapy

Patient Coordinator
08.2023 - 07.2024

Job overview

  • Assisted patients over the phone or in person with scheduling appointments, verifying insurance coverage and benefits per plan
  • Reviewed all relevant documentation prior to the appointment to ensure accuracy of patient data
  • Performed administrative duties such as filing documents or updating medical charts into electronic health records systems
  • Processed co-payments and maintained financial records for each patient accurately and efficiently
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
  • Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
  • Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
  • Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.

Pinecrest Strength & Conditioning

Administrative Assistant
04.2022 - 10.2022

Job overview

  • Provided administrative support to management staff, including scheduling appointments, preparing agendas, taking minutes, and maintaining records
  • Supported information security and integrity with well-organized filing systems and databases
  • Maintained calendars and schedules to set appointments for management team
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Developed filing system for historical documents, preserving important company records and improving access to information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

The Cheesecake Factory

Lead Hostess
09.2020 - 04.2022

Job overview

  • Escorted guests to proper tables or offered open seating options in bar and patio areas
  • Supported servers and bussers through high-volume shifts with food running and table clearing
  • Managed telephone and internet take-out orders and coordinated hand-off for delivery orders with third-party drivers
  • Communicated with patrons to record reservation data into company management system
  • Maintained clean and neat workplace and dining room area
  • Distributed, collected and organized printed menus
  • Answered phone calls to take reservations and address guest questions and concerns
  • Conversed with staff members and guests in outgoing and friendly manner
  • Reviewed work procedures and operational problems, determining ways to improve service

Education

ASSOCIATE IN ARTS (A.A.) from HEALTH ADMINISTRATION
05.2025

University Overview

  • COMPLETED COURSEWORK TOWARDS
  • GPA: 3.8

G Holmes Braddock Senior High School
FL

HIGH SCHOOL DIPLOMA
01.2006

Skills

  • Patient Care Coordination
  • Adaptability and Flexibility
  • Analytical Thinking
  • Conflict Resolution
  • Policy and Procedure Communication
  • Administrative and Office Support

References

  • Richard Jackson, Pinecrest Strength & Conditioning, Physical Therapist Manager, rjackson929@gmail.com
  • Steve Morton, The Cheesecake Factory, General Manager Administration Manager, (305) 665-5400, smorton@cheesecakefactory.com
  • Inga Suazo, Cora Physical Therapy, Clinical Manager, isuazo@corahealth.com

Timeline

Patient Coordinator

Cora Physical Therapy
08.2023 - 07.2024

Administrative Assistant

Pinecrest Strength & Conditioning
04.2022 - 10.2022

Lead Hostess

The Cheesecake Factory
09.2020 - 04.2022

ASSOCIATE IN ARTS (A.A.) from HEALTH ADMINISTRATION

G Holmes Braddock Senior High School

HIGH SCHOOL DIPLOMA

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