Victoria Patterson
Pensacola,FL
Summary
Dedicated and adaptable professional with over 9 years of customer service experience. Skilled in time management, troubleshooting, and leadership, with a proven ability to develop efficient solutions. Expertise in data entry, banking, fraud detection, and administrative functions, consistently delivering high-quality service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant
City of Pensacola Housing
Pensacola, FL
08.2024 - Current
- Oversee daily office operations, ensuring a well-organized, efficient work environment
- Prioritize incoming communications (emails/phone calls) to ensure timely responses from the appropriate personnel
- Accurately input and maintain data in spreadsheets and databases for up-to-date record-keeping
- Cultivate professional relationships with clients through proactive communication and collaboration
- Manage appointments and housing inspections, coordinating with internal and external stakeholders
- Maintain strict confidentiality in handling sensitive information, ensuring privacy and data security
Bank Teller/Fraud Specialist
The Warrington Bank
Pensacola, FL
02.2023 - 03.2024
- Prepared official checks, money orders, and certified checks for customer transactions
- Managed customer account openings, closings, and fund transfers with accuracy
- Analyzed transaction patterns and behavioral markers to identify potential fraud or irregularities
- Balanced cash drawer at the beginning and end of each shift, ensuring accuracy in financial operations
- Maintained confidentiality when handling sensitive financial documents and customer data
Customer Service Lead
Wayfair
Pensacola, FL
09.2021 - 01.2023
- Led a team in managing 70-120 customer interactions per day, ensuring timely and professional resolution of inquiries
- Resolved customer complaints and issues with empathy, ensuring high satisfaction and loyalty
- Monitored team performance through metrics like customer satisfaction scores and average call length
- Conducted call quality reviews and provided coaching to team members for ongoing improvement
Loan Servicing Specialist
Navy Federal Credit Union
Pensacola, FL
04.2020 - 07.2021
- Processed and reviewed consumer loan applications, ensuring all documents were complete and compliant
- Responded to customer inquiries, providing information on loan products and assisting with application status updates
- Supported members in understanding loan options and terms, contributing to informed financial decisions
Wireless Specialist
T-ROC
Pensacola, FL
10.2019 - 03.2020
- Assisted customers in selecting mobile devices and service plans based on individual needs
- Managed account activations, device setups, and data transfers, ensuring seamless transitions for customers
- Provided expert troubleshooting and issue resolution, maintaining high customer satisfaction
Sales Advocate
Cricket Wireless
Pensacola, FL
03.2019 - 09.2019
- Troubleshot a variety of customer issues, from device malfunctions to billing and service concerns
- Sold wireless service plans and participated in promotional events to drive sales
- Provided expert assistance, resolving issues and ensuring customer retention
Pharmacy Clerk
Kim's Family Pharmacy
Cantonment, FL
02.2018 - 01.2019
- Directed phone calls, assisted customers, and managed administrative tasks, including invoicing and filing
- Delivered medications to customers' homes, ensuring timely and accurate delivery
- Maintained patient confidentiality while adhering to HIPAA standards and pharmacy protocols
- Organized pharmacy shelves, workstations, and storage areas, maintaining a clean environment
Sales Associate & Customer Service
Alvin's Island
Pensacola, FL
01.2018 - 07.2018
- Processed sales, inventory counts, and daily transactions with attention to detail
- Provided assistance to customers in selecting products based on their needs
- Handled returns, exchanges, and refunds, maintaining a positive customer experience
Recreation Aide
MWR - Morale, Welfare and Recreation
Pensacola, FL
09.2016 - 02.2018
- Managed front desk operations, scheduled fitness events, and assisted customers with sign-up processes
- Provided childcare services, ensuring a safe and engaging environment for children
Education
Bachelor's - Healthcare Administration
Keiser University
Fort Lauderdale, FLSkills
- Customer service
- Data Entry
- Accounts Receivable
- Banking
- Fraud prevention and detection
- HIPAA Compliance
- Loan Processing
- Financial Services
- QuickBooks
- Clerical Support
- Filing
- Appointment Scheduling
- Microsoft Office software
- Retail Sales
- Cash Handling
- Typing
- Research
- Problem Solving
Certification
- CPR Certification
- AED Certification
- Driver's License
Timeline
Administrative Assistant
City of Pensacola Housing
08.2024 - Current
Bank Teller/Fraud Specialist
The Warrington Bank
02.2023 - 03.2024
Customer Service Lead
Wayfair
09.2021 - 01.2023
Loan Servicing Specialist
Navy Federal Credit Union
04.2020 - 07.2021
Wireless Specialist
T-ROC
10.2019 - 03.2020
Sales Advocate
Cricket Wireless
03.2019 - 09.2019
Pharmacy Clerk
Kim's Family Pharmacy
02.2018 - 01.2019
Sales Associate & Customer Service
Alvin's Island
01.2018 - 07.2018
Recreation Aide
MWR - Morale, Welfare and Recreation
09.2016 - 02.2018
Bachelor's - Healthcare Administration
Keiser University
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