Victoria Patterson
Marquette
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability, and exceptional customer service skills. Adept at working effectively under pressure and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Ticket/Event Staff
Northern Michigan University Ticketing Office
09.2024 - Current
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Handled cash transactions securely while maintaining an accurate record of all financial activities.
- Maintained accurate records of attendance by diligently scanning tickets at the entrance.
Patient Advocate
Michigan Psychological Care
06.2023 - 08.2024
- Welcomed clients to front desk and engaged in friendly conversations while conducting check-in process.
- Processed client payments using various methods such as credit cards, checks, and cash.
- Verified client insurance plans by collaborating with insurance companies
- Organized patient records and updated information in the clinic database system.
- Delivered information or documents to clients through email, phone call, mailings or facsimile machine.
- Assisted with filing, photocopying, and scanning duties.
Dance Instructor
Academy of Performing Arts
09.2021 - 05.2024
- Instructed students in the dance basics of hip hop and tap.
- Worked with and directed groups of young students in the creation and coordination of group pieces.
- Managed student behavior in classroom by establishing and enforcing rules.
- Created a safe environment where students can learn without fear of criticism or judgment.
Education
High School Diploma -
St. Louis High School
Saint Louis, MI05-2024
Skills
- Payment Handling
- Customer Service
- Clear Communication
- Collaboration and Teamwork
- File Maintenance
- Insurance Knowledge
- Instructional Techniques
- Student Mentoring
References
References available upon request.
Timeline
Ticket/Event Staff
Northern Michigan University Ticketing Office
09.2024 - Current
Patient Advocate
Michigan Psychological Care
06.2023 - 08.2024
Dance Instructor
Academy of Performing Arts
09.2021 - 05.2024
High School Diploma -
St. Louis High School
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