Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Pavao

Somerset,MA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Capable and driven to work collaboratively to meet team goals.

Overview

12
12
years of professional experience

Work History

Office Administrator /Head of HR

Family Heating & Cooling
01.2023 - Current
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Streamlined office processes by implementing efficient organizational systems and digital tools.
  • Supervising several departments and employees

Residential Director

Justice Resource Institute- Swansea Wood School
05.2012 - 03.2023
  • Improved resident satisfaction by implementing new programs and activities tailored to their needs and preferences.
  • Evaluated program effectiveness regularly; making adjustments when necessary based on feedback from both residents and staff members.
  • Assisted in the development of facility policies and procedures, ensuring that they met regulatory requirements while promoting a high standard of care for all residents.
  • Facilitated smooth transitions for new residents by coordinating with their families, healthcare providers, and other relevant parties.
  • Reduced staff turnover rates by fostering a positive work environment through team-building exercises and regular performance feedback.
  • Achieved high levels of resident satisfaction through consistent delivery of exceptional care services, personalized attention, and genuine compassion.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Developed, implemented and monitored residential policies and procedures.
  • Developed and facilitated company wide trainings to further deliver trauma informed care to residents.
  • Provided crisis management and intervention during emergency situations.
  • Trained staff in crisis management processes to ensure safety for all residents and staff members.
  • Coordinated activities and events to create safe, positive and inclusive environment.
  • Monitored student behavior and responded to disciplinary issues in accordance with established policies.
  • Organized hiring process: reviewed resumes, conducted interviews, and facilitated orientation processes for onboarding new employees

Education

Associate of Arts -

Bristol Community College
Fall River, MA
06.2014

High School Diploma -

Somerset High School Somerset MA
06.2011

Skills

  • Time Management
  • Office Administration
  • Administrative Support
  • Organizational Structures
  • Leadership and Supervision
  • Payroll
  • Human Resources
  • Onboarding and Orientation

Timeline

Office Administrator /Head of HR

Family Heating & Cooling
01.2023 - Current

Residential Director

Justice Resource Institute- Swansea Wood School
05.2012 - 03.2023

Associate of Arts -

Bristol Community College

High School Diploma -

Somerset High School Somerset MA

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Victoria Pavao