Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Receptionist
Victoria Payne

Victoria Payne

Kingwood,TX

Summary

Current student at Lone Star College in Kingwood working on my degree in Business Administration. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with customers, employees, and distributors in dynamic, fast-paced settings.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Manager

Amedeo's Italian Restaurant
08.2021 - Current
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Bartender

ClubCorp- Kingwood Country Club
11.2020 - 07.2021
  • As a bartender, I managed the crowded bar while building personal relationships with members and their guests in a fast-paced work environment.
  • Assist managers in facilitating all areas of the restaurant and other areas of the club, absorbing information necessary for future managerial positions.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Bartender and Server

Ridglea Country Club
02.2020 - 10.2020
  • Addressed members' and guests' requests in food and drink orders, while offering recommendations based on allergies and preferences.
  • Worked in-office with managers during the statewide shutdown due to COVID-19 where we successfully continued operating and safely delivering meals to those who depended on our menu for their daily meals.
  • Efficiently opened or closed the restaurant according to established procedures, ensuring preparedness for each shift.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Social Media Coordinator

iLove Home Decor
12.2018 - 02.2019
  • Worked remotely in managing spreadsheets and databases of retail and wholesale customers.
  • Reviewed website access requests and checked ID number of clients for direct lines of communication.
  • Created and maintained company's Instagram and Pinterest accounts.
  • Enhanced online engagement with the creation of compelling content for various platforms.
  • Worked booth at the Dallas Total Home and Gift Market.

Server

Amedeo's Italian Restaurant
11.2018 - 08.2019
  • Worked with owner Tony Raffa in planning and confirming invite list for the social event The Annual Linguine Invitational.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Bartender and Server

Mad Taco
08.2017 - 07.2018
  • Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Server and Hostess

J. Cody's Steaks and BBQ
05.2016 - 09.2016
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Sports Camp Leader

Humble ISD- Kingwood Volleyball Summer Camp
05.2014 - 05.2015
  • Improved player skills by designing and implementing comprehensive training programs tailored to individual needs.
  • Promoted a positive and inclusive environment for all athletes, resulting in increased participation and engagement.
  • Collaborated with fellow coaches to develop innovative drills and exercises that improved overall athletic performance.
  • Maintained a safe playing environment by enforcing rules and regulations consistently among all participants.

Hostess

Sharky's Waterfront Bar and Grill
05.2014 - 05.2015
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.

  • Worked remotely in managing spreadsheets and databases of wholesale and retail customers

Education

Associate of Applied Science- Business Administration -

Lone Star College

Bachelor of Science in Sport Management- Unfinished -

Texas A&M University- College Station

Associate of Applied Science- Business Administration -

Blinn College- Bryan

Skills

  • Microsoft office systems
  • Team Leadership
  • Efficient typing
  • Schedule and time management
  • Problem solving
  • Policy Implementation
  • Foodservice management
  • Staff Training and Development
  • Time Management
  • Marketing
  • Schedule management
  • Creation and maintaining of social media and website pages

Certification

  • TABC, 2023
  • Food Handler, 2023

References

  • Tony Raffa, Owner, Amedeo's Italian Restaurant, (281) 460-5669
  • Ashley Kindig, Bookkeeper, Creekwood Middle School, (713) 446-1884
  • Patrick Mata, Manager in Food and Beverage, Ridglea Country Club, (682) 583-8561

Timeline

Assistant Manager

Amedeo's Italian Restaurant
08.2021 - Current

Bartender

ClubCorp- Kingwood Country Club
11.2020 - 07.2021

Bartender and Server

Ridglea Country Club
02.2020 - 10.2020

Social Media Coordinator

iLove Home Decor
12.2018 - 02.2019

Server

Amedeo's Italian Restaurant
11.2018 - 08.2019

Bartender and Server

Mad Taco
08.2017 - 07.2018

Server and Hostess

J. Cody's Steaks and BBQ
05.2016 - 09.2016

Sports Camp Leader

Humble ISD- Kingwood Volleyball Summer Camp
05.2014 - 05.2015

Hostess

Sharky's Waterfront Bar and Grill
05.2014 - 05.2015

Associate of Applied Science- Business Administration -

Lone Star College

Bachelor of Science in Sport Management- Unfinished -

Texas A&M University- College Station

Associate of Applied Science- Business Administration -

Blinn College- Bryan

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Victoria Payne