Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Victoria Pearl Moon

Victoria Pearl Moon

Seattle,WA

Summary

Dynamic professional with a proven track record at MOD Pizza, enhancing customer satisfaction and streamlining operations. Skilled in inventory oversight and effective professional communication, I excel in fostering positive work environments and driving operational improvements. Demonstrated ability to increase employee retention and achieve significant service quality enhancements.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Shift Manager in Training

MOD Pizza
09.2024 - 11.2024
  • Maintained a safe work environment by enforcing safety protocols and conducting regular inspections.
  • Streamlined inventory management by conducting regular audits and maintaining accurate records.
  • Enhanced customer satisfaction by addressing concerns promptly and professionally.
  • Implemented cost-saving measures without compromising service quality or employee satisfaction levels.
  • Improved team efficiency by implementing effective scheduling and task delegation strategies.
  • Fostered a positive work culture by modeling exemplary behavior and providing ongoing support to team members.
  • Resolved personnel issues diplomatically, balancing the needs of both employees and the organization while adhering to company policies.
  • Created a welcoming atmosphere for customers by maintaining clean facilities, professional service, and a focus on delivering an exceptional experience.
  • Ensured compliance with company standards by monitoring operations closely and taking corrective action when necessary.
  • Strengthened employee morale through regular communication, feedback, and recognition of accomplishments.
  • Developed strong relationships with vendors to negotiate better pricing and delivery terms for products and supplies.
  • Collaborated closely with other Shift Managers in Training to share best practices that led to overall operational improvements across multiple locations.
  • Increased employee retention through consistent training, development opportunities, and career advancement support.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Excelled in every store position and regularly backed up front-line staff.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.

Sales Associate

SunStar Food Mart
Kent, Wa
02.2021 - 05.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Barista Shift Lead

Starbucks
02.2020 - 10.2021
  • Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
  • Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
  • Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
  • Improved overall cleanliness standards by implementing a more efficient cleaning schedule during closing shifts.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Participated in ongoing training sessions to stay current with company policies, procedures, and product offerings.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Promoted a safe work environment by adhering to health department regulations and company safety guidelines at all times.
  • Resolved customer complaints with empathy and professionalism, restoring customer confidence.

Cashier and Cook

Ezelle’s
Seattle, Wa
09.2016 - 05.2018
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Reduced processing errors by meticulously following transaction procedures.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Increased sales of promotional items by informing customers about current offers.
  • Enhanced shopping experience, provided product information and location assistance.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.

Construction Worker

Parks and Recreation
04.2017 - 08.2018
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Maintained clean and organized job sites, contributing to a safe working environment for all employees.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Gathered and disposed of worksite debris to remove safety hazards.
  • Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
  • Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
  • Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
  • Adapted quickly to changing project requirements, demonstrating flexibility and resourcefulness in adjusting schedules and priorities accordingly.
  • Exhibited exceptional problem-solving abilities under pressure by employing critical thinking skills to overcome complex challenges on job sites.
  • Operated heavy machinery efficiently, ensuring timely progress on construction projects while minimizing risk of accidents or damage.
  • Contributed to a positive work culture by fostering teamwork among staff through open communication channels, which led to higher overall productivity levels during projects.
  • Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.

Education

Nova Highschool
Seattle, WA
06.2017

Skills

  • Customer Support
  • Sales analysis
  • Practical Assistance
  • Culinary Preparation
  • Certified in CPR
  • Effective Professional Communication
  • Safe Food Handling
  • Inventory Oversight
  • Professional Networking
  • Effective Organizational Skills

Certification

CPR Certified, American Red Cross, 12/31/20

References

Available upon request

Timeline

Shift Manager in Training

MOD Pizza
09.2024 - 11.2024

Sales Associate

SunStar Food Mart
02.2021 - 05.2024

Barista Shift Lead

Starbucks
02.2020 - 10.2021

Construction Worker

Parks and Recreation
04.2017 - 08.2018

Cashier and Cook

Ezelle’s
09.2016 - 05.2018

Nova Highschool

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Victoria Pearl Moon