Victoria Pellegrino
Bridgeport,CT
Summary
Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
PACT MSO, LLC
Orange, Connecticut
10.2024 - Current
- Open the office, and make sure the reception is kept clean and safe throughout the day.
- Schedule appointments.
- Provide a friendly environment for all patients.
- Collect payments.
- Verify insurances.
- Welcome patients by greeting them in person or on the telephone, and by answering or referring inquiries.
- Sort and distribute incoming mail.
- Prepare outgoing mail for pick-up or courier.
- Complete weekly recall lists of unscheduled treatments.
- Obtain records from external offices, hospitals.
- Chart Prep.
- Monitor all incoming and outgoing referrals.
- Close the office.
Patient Service Coordinator
Cardiology Associates of Fairfield County
Bridgeport, CT
07.2020 - 10.2024
- Open the office, and make sure reception is kept clean and safe throughout the day.
- Schedule appointments and cardiac testing (echocardiograms, ETTs, nuclear stress tests).
- Provide a friendly environment for all patients.
- Verify insurances.
- Welcome patients by greeting them in person or on the telephone, and by answering or referring inquiries.
- Sort and distribute incoming mail.
- Prepare outgoing mail for pick-up or courier.
- Complete weekly recall lists of unscheduled treatments.
- Batch scanning.
- Obtain records from external offices, hospitals.
- Chart Prep.
- Monitored all incoming and outgoing referrals.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Provided administrative support to physicians, nurses, and other healthcare personnel.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Explained various admission forms and policies, acquiring signatures for consent.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Communicated financial obligations to patients and collected fees at time of service.
Assistant Manager
Yankee Candle
Trumbull, Connecticut
10.2014 - 11.2020
- Supervised daily operations including scheduling shifts, assigning duties.
- Established processes for monitoring customer satisfaction levels.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Created reports on sales trends, inventory levels, and financial data.
- Worked effectively in team environments to make the workplace more productive.
- Communicated regularly with customers to gain insights into their needs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ticket, arrange, and display merchandise to promote sales.
- Inventory stock and requisition new stock.
- Open and close cash registers, performing tasks such as counting money, separating charge clips, coupons, and vouchers, balancing cash drawers, and making deposits.
Front Desk Receptionist
Commerce Park Pediatric Dental Group
Shelton, Connecticut
03.2019 - 04.2020
- Open the office, and make sure the reception is kept clean and safe throughout the day.
- Schedule appointments.
- Provide a friendly environment for all patients.
- Collect payments.
- Collect insurance information.
- Welcome patients by greeting them in person or on the telephone, and by answering or referring inquiries.
- Sort and distribute incoming mail.
- Prepare outgoing mail for pick-up or courier.
- Complete weekly recall lists of unscheduled treatments.
- Close the office.
Education
Diploma -
TRUMBULL HIGH SCHOOL
Trumbull, Connecticut06.2014
Some College (No Degree) - Medical Assisting
HOUSATONIC COMMUNITY COLLEGE
Bridgeport, ConnecticutSkills
- Effective Communication Skills
- Detail-oriented
- Strong Problem-Solving Skills
- Team Leadership
- Administrative Support Expertise
- Multitasking and organization
- Time management
- Highly Reliable
- Customer Service Expertise
- EPIC Experience
- Management experience
- Microsoft Office experience
Timeline
Front Desk Receptionist
PACT MSO, LLC
10.2024 - Current
Patient Service Coordinator
Cardiology Associates of Fairfield County
07.2020 - 10.2024
Front Desk Receptionist
Commerce Park Pediatric Dental Group
03.2019 - 04.2020
Assistant Manager
Yankee Candle
10.2014 - 11.2020
Diploma -
TRUMBULL HIGH SCHOOL
Some College (No Degree) - Medical Assisting
HOUSATONIC COMMUNITY COLLEGE
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