Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Pena

Corona,CA

Summary

Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Epic.

Overview

7
7
years of professional experience

Work History

Patient Service Representative

AltaMed
Santa Ana, CA
2016.11 - Current
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Scheduled appointments with specialists on behalf of clients.
  • Partnered with other departments to provide top-notch service to clients.
  • Built professional relationships with service providers.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Identified issues, analyzed information and provided solutions to problems.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Built and maintained positive working relationships with patients and staff.

Education

High School Diploma -

Paramount High School
Paramount, CA
06.1989

Skills

  • Written and Oral Communications
  • Exceptional Communicator
  • Customer Service
  • Strong Telephone Etiquette
  • High-Volume Environments
  • Spanish Interpreting
  • Demographics Information
  • Patient Greeting
  • Call Control
  • Active Listening
  • Customer Relations
  • Information Updates

Timeline

Patient Service Representative

AltaMed
2016.11 - Current

High School Diploma -

Paramount High School

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Victoria Pena