Victoria Penecale
Philadelphia,PA
Summary
Proficient in customer service best practices and technology. Embodies patience with success in fast pace environments. Dependable team player passionate about providing a positive experience and delivering quality service and support.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Graphics Installer
Brands Imaging
04.2012 - Current
- Expanded clientele by consistently delivering superior quality work that exceeded expectations.
- Improved project efficiency by maintaining an organized workspace.
- Cultivated a positive work environment through open communication, teamwork, and collaboration among colleagues.
- Played a key role in meeting tight deadlines without compromising quality or accuracy, ensuring client satisfaction and repeat business.
Instructional Aide
Eastern Center For Arts & Technology
11.2015 - 10.2021
- Promoted a culture of inclusivity within the classroom, ensuring all students felt supported and valued during instruction.
- Monitored and recorded student progress to identify areas requiring extra support and implement action plans to meet needs.
- Handled class records for attendance, assignment grades and course participation scores.
Lead Valet Attendant
Huntingdon Valley Country Club
12.2017 - 04.2019
- Located and retrieved vehicles quickly to minimize customer wait times.
- Reduced wait times for guests by efficiently managing traffic flow during peak hours.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Provided clear directions to arriving guests, assisting them in navigating unfamiliar location.
Customer Service Representative
Pennsylvania Liquor Control Board
12.2009 - 01.2015
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Recommended, selected and helped locate product based on customer requests.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
No Degree - Collision Repair
Ohio Technical College
Cleveland, OH02.2012
Skills
- Positive Attitude
- Patience
- Empathy
- Communication
- Efficiency
- Tenacity
- Adaptability
- Active Listener
- Computer Skills
- Problem Solving
Certification
OSHA10
Timeline
Lead Valet Attendant
Huntingdon Valley Country Club
12.2017 - 04.2019
Instructional Aide
Eastern Center For Arts & Technology
11.2015 - 10.2021
Graphics Installer
Brands Imaging
04.2012 - Current
Customer Service Representative
Pennsylvania Liquor Control Board
12.2009 - 01.2015
No Degree - Collision Repair
Ohio Technical College
OSHA10
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