Victoria Pennamon
Flovilla
Summary
Experienced with handling customer claims and resolving inquiries promptly. Utilizes strong communication and problem-solving skills to address customer needs effectively. Track record of maintaining positive relationships and ensuring client satisfaction through efficient service delivery.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Access2Care
08.2023 - Current
- Responsible for answering incoming calls from out sources of a transportation nature and responding to them appropriately, while maintaining a professional, courteous demeanor.
- Also, provide product/services information, answer questions, and resolve any emerging problems that the customers might face with accuracy and efficiently.
Owner/Operator
Pennamons Transport LLC
03.2021 - Current
- Haul freight local and over the road
Packer/Shipper/order puller
Tinks
04.2014 - 11.2017
- Enter BOL into Netsuite system, shipped out UPS and Fedex to customers
- Pack material after it ran through a blister machine, operated blister machine, labels boxes, make sue lot number matches material.
- Organize pick tickets, pulled orders and prepared material for shipment.
Quality Assurance Inspector
SGD NORTH AMERICA
03.2009 - 04.2012
- Inspect bottles, look for recognize defects, establish good bottles from bad bottles
Manager
Complete Cash
06.2006 - 07.2008
- Making collection calls, ELT lien system, store audit, marketing, filing customers application, faxing and making phone calls
Front Desk Receptionist
Jasper County Family Connection
05.2005 - 02.2006
- Assisted customers in person and via telephone.
- I also set up the database for organizing our client's information and to make it easier to locate important information to assist our customers with.
- I used Microsoft Excel and PowerPoint to give demonstration to upper level management.
Education
High school or equivalent -
Jasper County High School
Monticello, GA05.2005
Skills
- Strong ability to prioritize tasks
- Strong verbal communication
- Quality control expertise
- Data entry proficiency
- Client relations management
- Effective complaint resolution
- Excel proficiency
- Customer relationship management
- Effective telephone communication
- Customer support operations
- Effective scheduling
- Phone call handling
- Efficient appointment management
- Paperwork processing
- Microsoft PowerPoint
- Data acquisition
- Claims analysis
- Payment and investigation escalations
- Teamwork and collaboration
- Information verification
- Records management
- Claims processing
Skill Highlights
- Strong organizational skills
- Excellent communication skills
- Computer/Internet proficient
- Strong client relations
- Courteous demeanor
Timeline
Customer Service Representative
Access2Care
08.2023 - Current
Owner/Operator
Pennamons Transport LLC
03.2021 - Current
Packer/Shipper/order puller
Tinks
04.2014 - 11.2017
Quality Assurance Inspector
SGD NORTH AMERICA
03.2009 - 04.2012
Manager
Complete Cash
06.2006 - 07.2008
Front Desk Receptionist
Jasper County Family Connection
05.2005 - 02.2006
High school or equivalent -
Jasper County High School
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