Summary
Overview
Work History
Education
Skills
Timeline
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VICTORIA PENTECOST

Casselberry

Summary

Experienced Assistant Customer Service Manager with a track record of leading and improving team performance, resulting in high levels of customer satisfaction. Skilled in mentoring, conflict management, and optimizing operations for efficiency. Committed to creating a positive team environment and resolving customer issues. Seeking to enhance leadership capabilities for continued exceptional results.

Overview

2
2
years of professional experience

Work History

Assistant Customer Service Manager

Publix
11.2022 - Current
  • Lead team to enhance customer service, achieving high satisfaction scores
  • Co-manage customer service department, ensuring smooth operations
  • Oversee supply orders and administrative tasks, streamlining processes
  • Coach team members, fostering skill development and teamwork
  • Resolve customer issues effectively, maintaining positive store environment
  • Lead customer service team, driving satisfaction through coaching and problem-solving
  • Oversee department operations, including supply management and administrative tasks

Education

Mass Communication

University of Montevallo
Montevallo, AL

High school diploma - undefined

Bob Jones High School
Madison, AL
05.2016

Skills

  • Interviewing
  • Management
  • Team Development
  • Leadership
  • Microsoft Outlook
  • Mentoring
  • Event Planning
  • Communication
  • Project Management
  • Payroll
  • Recruiting
  • Conflict Management
  • Guest Services
  • Cash Handling
  • Presentation Skills
  • Service Excellence
  • Analysis
  • Organizational

Timeline

Assistant Customer Service Manager

Publix
11.2022 - Current

High school diploma - undefined

Bob Jones High School

Mass Communication

University of Montevallo

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VICTORIA PENTECOST