Victoria Peralta
Kissimmee,Florida
Summary
Dedicated retail professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Spirit Halloween Store
06.2023 - 11.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed in-store pick ups and online orders/ deliveries
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Completed returns and exchanges
Sales Associate
Buckle
07.2021 - 11.2021
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
- Helped customers find specific products, answered questions and offered product advice.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High School Diploma -
Gwinnett Online Campus
Lawrenceville, GA05.2023
Skills
- Cash Register Operation
- Reading Comprehension Skills
- Teamwork and Collaboration
- Customer Service
- Orientation and Training
- Task Delegation
- Product and Service Knowledge
- Employee Performance Evaluations
- Sales Growth
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Spirit Halloween Store
06.2023 - 11.2023
Sales Associate
Buckle
07.2021 - 11.2021
High School Diploma -
Gwinnett Online Campus
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